About the Role
This role involves managing key commercial accounts, driving client retention, and identifying growth opportunities through strategic relationship management and data-informed decision-making.
Responsibilities
- Manage and nurture a portfolio of commercial clients
- Act as the primary point of contact for client inquiries and strategic planning
- Monitor account health and proactively address potential risks
- Identify upsell and cross-sell opportunities within existing accounts
- Collaborate with internal teams to deliver tailored client solutions
- Prepare and deliver regular performance reviews with clients
- Track and report on key account metrics and KPIs
- Ensure client satisfaction through timely and effective support
- Work closely with onboarding specialists to ensure smooth client integration
- Contribute to the development of account management best practices
- Stay informed about product updates to advise clients effectively
- Coordinate with marketing and sales teams on client-specific campaigns
- Support contract renewals and negotiations
- Gather client feedback to inform product and service improvements
- Maintain accurate records in the CRM system
- Drive adoption of platform features among existing clients
- Assist in resolving escalated client issues
- Participate in client onboarding and training sessions
- Monitor market trends impacting client success
- Support the creation of customized reporting for clients
- Foster long-term relationships to increase client lifetime value
- Align client goals with platform capabilities
- Contribute to internal forecasting processes
- Promote customer advocacy and reference opportunities
- Ensure compliance with service level agreements
Compensation
Competitive salary with performance-based incentives
Work Arrangement
Hybrid role with flexibility to work remotely or from office locations
About Us
We are a technology company that integrates digital platforms with physical direct mail to help businesses strengthen customer relationships. Our platform enables automated, personalized direct mail at scale, used by marketing and sales teams globally. With hubs in New York, London, and Lisbon, we support clients across multiple regions while maintaining a cohesive, collaborative culture.
What We Offer
- Comprehensive health benefits
- Pension or retirement contribution plan
- Generous vacation and paid time off policy
- Professional development budget
- Flexible working hours
- Remote work support stipend
- Team retreats and company events
- Stock options or equity participation
- Wellness programs and mental health resources
- Inclusive and diverse workplace culture
Visa sponsorship available for qualified candidates
