InfluxData is looking for a Commercial Account Manager to own a portfolio of around 30-40 commercial customer accounts. You will be responsible for customer retention and satisfaction, while proactively identifying and implementing opportunities for growth and incremental revenue.
What You'll Do
- Manage a portfolio of customer accounts and renewals with a focus on customer obsession and high retention and satisfaction levels.
- Lead the renewal process for each account, ensuring customer needs are met, check-ins are scheduled, and commercial terms align with customer needs and expectations.
- Identify and implement growth opportunities within your accounts to drive incremental revenue growth.
- Identify new use cases and new groups that can get value from additional capabilities.
- Build and maintain strong relationships with key stakeholders within each account.
- Collaborate with cross-functional teams (Sales, Support, Marketing, etc.) to enhance customer experience and maximize value.
- Monitor account health and proactively address potential risks to retention and growth.
What We're Looking For
- 1-5 years of experience as an Account Manager or Renewals Specialist, with a focus on driving renewals and growth.
- Proven ability to manage +50 accounts while balancing renewals and identifying expansion opportunities.
- Strong communication, negotiation, and relationship building skills.
- Self motivated with the ability to work independently and as part of a team.
- Live in the UK.
Nice to Have
- Experience selling open source/SaaS.
- Experience in NoSQL data technologies or other modern data platforms.
- Experience selling enterprise management solutions (Systems Management, Cloud Management, log analytics, APM, Network Monitoring).
Team & Environment
Part of the Commercial team.
Work Mode
This is a global role requiring the candidate to be based in the UK.
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