OnlyExperts seeks a Collections Specialist to join our team in a newly created role critical to our financial performance, especially during the off-season. You will be responsible for proactively managing accounts receivable and improving cash flow efficiency through high-volume outbound collection calls and navigating difficult conversations.

What You'll Do

Make high-volume outbound collection calls (up to 50 per day) to customers with outstanding balances using RingCentral.
Work on an active accounts receivable balance from the clients.
Research and review customer files during live conversations to provide accurate and informed updates.
Handle sensitive or challenging conversations with professionalism, patience, and clarity.
Maintain detailed call records and collection notes in the system.
Identify and execute upsell or cross-sell opportunities during conversations, when appropriate.
Collaborate with internal teams (finance, operations, and sales) to resolve any disputes or account issues.
Propose improvements to the collections workflow and customer engagement strategies.

What We're Looking For

Minimum of 4 years of experience in collections, accounts receivable, or similar BPO roles—preferably for U.S.-based clients.
Excellent spoken and written English; must be confident, articulate, and clear on calls.
Demonstrated ability to handle high call volumes and challenging customer conversations.
Strong technological skills; ability to work across multiple systems during live interactions.
Comfortable working in a fast-paced, target-driven environment.
Must be willing to work New York business hours (night shift in PH or similar time zones).
Ready to start immediately.

Nice to Have

Prior work experience in a BPO environment is highly preferred.
Familiarity with RingCentral or similar VoIP systems is a plus.
Background in HVAC, construction, or service-based industries.
Experience in upselling or account expansion during collections or support calls.
Basic knowledge of collections compliance and U.S. financial regulations.