Role Overview
This position is responsible for the full lifecycle management of the FAMIS 360 system within a major property services account. As the central point of contact for system support, the administrator ensures consistent, compliant use of the platform across departments and properties.
Key Responsibilities
- Engage in transition planning and coordination for FAMIS 360 and connected systems including Yardi, JDE, MEM, Serraview, and CoStar.
- Attend and participate in training sessions for FAMIS 360, including administrator and end-user programs.
- Collaborate with delivery leadership and technical teams during system setup and configuration phases.
- Set up and maintain property-specific configurations such as accounting codes, language settings, business hours, and contact information.
- Manage user access, security roles, and permissions in alignment with compliance standards.
- Support data migration, system updates, and configuration adjustments as needed.
- Respond to system alerts and support tickets, resolving issues related to access, functionality, and performance.
- Coordinate with IT teams to troubleshoot technical problems and implement system improvements.
- Update records for properties no longer under management and ensure billing data reflects current status.
- Administer user onboarding and offboarding in accordance with SOP and SOC protocols.
- Maintain consistency across system modules including Vendor, Asset, Schedule, and Inventory configurations.
- Organize or deliver training to support ongoing user proficiency and system adoption.
Required Qualifications
- Demonstrated experience with FAMIS 360 and integration points with property and facilities management systems.
- Proven ability to manage system administration tasks independently and accurately.
- Strong organizational skills with attention to detail and proactive problem-solving.
- Effective communication abilities for working with technical and non-technical stakeholders.
- Familiarity with real estate operations and compliance frameworks.
Preferred Background
- Experience in real estate or facilities management environments.
Technology Environment
FAMIS 360, Yardi, JDE, MEM, Serraview, CoStar
Compensation & Benefits
Base pay ranges from $59,500 to $70,000 annually, with adjustments based on location, role scope, and employment terms. Additional offerings include health, vision, and dental insurance; flexible and health savings accounts; retirement planning; life and disability coverage; and paid/unpaid leave options.
Work Environment
This role operates in a professional services setting with collaboration across technical and operational teams. Work mode details are determined by project and client requirements.
Equal Opportunity
The organization is committed to equal employment opportunity for all individuals, including protected veterans and people with disabilities. Harassment or discrimination in any form is strictly prohibited.
