Phoenix Software is looking for a Cloud Services Analyst to join their team. The role involves delivering comprehensive 3rd line support services, tackling complex cloud service issues, optimising performance, and contributing to the development of cutting-edge cloud solutions. The analyst will work to empower UK organisations to innovate and transform with cloud and hybrid infrastructures.
What You'll Do
- Provide 3rd line support to customers, resolving complex technical issues for cloud applications and infrastructure
- Conduct cloud service enhancements through performance tuning and operational advancements
- Utilise ITSM tools to log, track, and manage customer tickets, ensuring accurate documentation and timely updates
- Assist in developing scripts for automation of cloud services, minimising manual workload
- Work alongside DevOps team to provide insight
- Provide focused troubleshooting and problem-solving for Azure platforms
- Collaborate with team members and customers to troubleshoot and diagnose issues promptly, ensuring timely resolution
What We're Looking For
- Current experience in a 2nd/3rd line support role within an MSP environment
- Solid experience in managing and optimising cloud services, particularly in Azure
- AZ-104 Microsoft Azure Administrator certification
- Understanding of ITIL
- Ability to prioritise work, with minimum supervision and use initiative to ensure that deadlines are met
- Competency in scripting languages such as PowerShell, Python & Shell to facilitate cloud automation
- Practical understanding of system architecture, networking and administration
- Excellent customer service skills & problem-solving skills
- Experience and knowledge working with an ITSM tool
- Ability to work in a fast-paced, shift-based work environment, and to adapt to changing priorities and demands
- Ability to gain SC clearance (5+ years living in the UK, no criminal record)
- Must pass a Baseline Personal Security Standard (BPSS) check
Technical Stack
- Azure, PowerShell, Python, Shell, ITSM tools
Benefits & Compensation
- Encouragement, support and skill development
- Culture Blueprint (details on website)
- Benefits package (details on website)
Work Mode
- Hybrid role. Remote with a monthly visit to HQ in Pocklington (YO42).
We believe a diversity of perspectives and experiences makes a team stronger — and the stronger our team, the more successful we will be. We encourage applications even from candidates who don't check every box.
