Own the end-to-end clinician onboarding experience, from session delivery through activation, driving >90% clinician satisfaction and >70% activation within 14 days of onboarding
Facilitate high-quality group and individual onboarding sessions that help clinicians feel immediately confident and ready to use Ambience independently
Partner closely with Clinical Success Managers and enterprise leads to align onboarding approaches with real-world clinical workflows and health system-specific needs
Identify and implement at least three onboarding workflow improvements per quarter, using clinician and internal feedback to continuously raise the bar
Own and maintain all clinician-facing onboarding materials including guides, videos, FAQs, and the knowledge base ensuring content stays current with product releases and workflow changes
Manage onboarding tools and scheduling infrastructure (e.g., Zoom Events) with zero tolerance for operational failures, ensuring every session runs flawlessly
Introduce at least one new automation, efficiency improvement, or innovative tool every six months to improve the onboarding experience and reduce manual burden
Support at least two enterprise workflow coaching or expansion initiatives per quarter, contributing tailored onboarding plans and scalable clinician success strategies
Maintain clear documentation of onboarding plans, process improvements, and outcomes to enable repeatable, scalable clinician success as Ambience grows

3–5 years of experience in onboarding, training, customer success, or clinician education, preferably within healthcare, healthcare SaaS, or health tech
a demonstrated track record of supporting clinicians or other technical end users through product adoption, with measurable outcomes in satisfaction and activation
a skilled facilitator who can run both group and individual onboarding sessions, meeting clinicians where they are and helping them reach confidence quickly
translate complex workflows into simple, actionable guidance and you adjust your communication style based on who's in the room
organized and operationally sharp, able to manage multiple onboarding workstreams simultaneously without letting details slip
a proactive process improver who doesn't wait to be asked. You spot inefficiencies, propose solutions, and follow through on implementation
comfortable experimenting with new tools and approaches, and you get excited about finding smarter, more scalable ways to deliver great onboarding
thrive in cross-functional environments and build strong working relationships with Customer Success, Implementation, and clinical teams
highly collaborative, low-ego, and motivated by the success of the clinicians and teams you support
comfortable operating in a fast-moving, high-growth startup environment where processes are still being built and your contributions directly shape how the function scales

Comprehensive medical, dental, and vision coverage for you and your dependents
401(k) with a company match of up to 3% of base salary
A remote-friendly culture (with a San Francisco HQ) and full equipment provisioning to ensure you can work effectively from wherever you’re based.
Parental leave to support your family needs
Annual company-wide off-sites, team off-sites and regular team lunches and all-hands gatherings, with travel, lodging and meals covered
Flexible time off with no annual cap, company-wide holidays and an annual holiday shutdown from December 24–January 1 designed to support real rest and long-term sustainability.

Hybrid

We encourage applicants from all backgrounds to apply.
We are committed to supporting every candidate’s ability to fully participate in our hiring process. If you need any accommodations during your application or interviews, please reach out to our Recruiting team at accommodations@ambiencehealthcare.com. We’ll handle your request confidentially and work with you to ensure an accessible and equitable experience for all candidates.

Ambience Healthcare is hiring a Clinician Education Specialist

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