Responsibilities
- Implements and supports software applications, working directly with end users to resolve issues and assist in software rollouts and system conversions.
- Applies clinical operations knowledge to assess and recommend effective solutions, ensuring high-quality, efficient tools for end users while maintaining and supporting designated software systems and showing leadership in all tasks.
- Takes ownership of assigned tasks, communicates project progress and challenges to managers, and delivers work that aligns with project scope and departmental standards for application configuration.
- Supports workflow analysis by gathering data through interviews and assessing regulatory, operational, and policy requirements for current and future system needs.
- Participates in the planning, development, deployment, maintenance, support, and evaluation of assigned clinical or business application systems.
- Engages in system design, documents design choices, redesigns workflows, collects data, builds databases, and performs testing and troubleshooting as needed.
- Builds and sustains strong relationships with nursing and clinical staff across departments.
- Collaborates with stakeholders in clinical areas to design and deploy new clinical information systems.
- Contributes to and presents in team and project meetings, works closely with colleagues, and identifies opportunities requiring cross-functional collaboration.
- Works independently or in teams efficiently with minimal oversight and can guide others under light supervision.
- Under general direction, designs, documents, builds, and modifies complex, mission-critical applications to meet organizational needs, using tools such as workflow diagrams, project timelines, Gantt charts, and resource planning.
- Independently identifies optimization opportunities based on feedback from end users.
- Collaborates with other analysts to ensure seamless integration across clinical and business systems, supporting a unified patient-centered care model.
- Applies knowledge of healthcare settings, clinical roles, and care workflows to improve process design and ensure consistent experiences for patients and providers.
- Develops deep expertise in one or more applications or technical domains, understands system impacts on clinical departments, and maintains certifications and proficiencies.
- Stays current with healthcare trends, nursing practices, health informatics, regulatory standards, institutional policies, and legal aspects of clinical systems.
- Mentors new analysts and consistently demonstrates strong customer service abilities.
- Leads small-scale projects using formal project management methods to define scope, timelines, and deliverables, using tools like Eclipse and SharePoint for tracking.
- Ensures project deliverables meet departmental standards, including thorough documentation and regular reporting to leadership.
- Supports other analysts in troubleshooting, testing, and resolving system and user-reported issues.
- Takes part in project coordination, meetings, and presentations; prepares agendas and collaborates with vendors on software and design matters.
- Prepares and delivers handover documentation and presentations when transitioning projects to support teams.
- Responds to after-hours support requests as part of a rotating on-call schedule.
- Understands various testing methodologies and objectives, creates and runs test scripts based on future workflows and system updates.
- Maintains and updates test scripts as workflows evolve, tracks testing status and issues, and leads efforts to resolve defects.
Work Arrangement
remote
Team
collaborative team environment with clinical and technical stakeholders
Other
- These statements describe the core duties of the role and are not meant to include every possible responsibility. Additional duties may be assigned based on departmental needs.
- Time Type: Full time
- Job Requisition ID: R-49283
- The health system is an equal employment opportunity employer. Qualified applicants are considered for employment without regard to race, color, religion, sex (including pregnancy, gender identity, and sexual orientation), national origin, ancestry, age, disability, veteran status, genetic information, or any other legally-protected status.
- The health system provides reasonable accommodations to qualified individuals with disabilities. If you need to request reasonable accommodations for your disability as you navigate the recruitment process, please let our recruiters know by requesting an Accommodation Request form using this link asktalentacquisition@kumc.edu.
- Employment with the health system is contingent upon, among other things, agreeing to the health-system-dispute-resolution-program.pdf and signing the agreement to the DRP.
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