Gifthealth is hiring a Clinical Pharmacist to deliver patient-centered care through phone-based interactions. You'll focus on medication counseling, education, and clinical support to ensure patients understand their therapy, adhere to treatment plans, and have a positive care experience. You will collaborate with prescribers, technicians, and support teams to deliver safe, accurate, and empathetic care.
What You'll Do
- Conduct daily phone consultations with patients regarding prescriptions, medication regimens, side effects, and administration techniques.
- Provide clear, empathetic education tailored to each patient’s needs, including adherence support and lifestyle guidance.
- Answer patient questions related to therapy, drug interactions, and monitoring requirements.
- Document all counseling sessions and clinical interventions in compliance with regulatory and organizational policies.
- Verify prescriptions for clinical appropriateness, accuracy, and safety.
- Monitor and resolve medication-related problems, collaborating with prescribers when therapy modifications are needed.
- Identify potential adverse drug reactions and ensure timely interventions.
- Support adherence and persistence programs to improve patient outcomes.
- Work closely with clinical pharmacy technicians, call center agents, and support teams to triage calls and escalate clinical questions.
- Communicate with prescribers and healthcare teams to clarify orders, address patient concerns, and ensure continuity of care.
- Participate in interdisciplinary team discussions to optimize patient therapy.
- Maintain compliance with federal, state, and organizational regulations, including HIPAA and patient privacy requirements.
- Ensure counseling is aligned with best practices and clinical guidelines.
- Participate in continuous improvement initiatives related to patient support and pharmacy services.
What We're Looking For
- Doctor of Pharmacy (PharmD) or Bachelor of Pharmacy degree.
Nice to Have
- Active Ohio pharmacist license preferred and in good standing or willing to obtain within 180 days.
- 1–3+ years of direct patient care experience preferred (retail, specialty, or ambulatory care settings).
- Strong knowledge of pharmacotherapy, medication safety, and patient counseling techniques.
- Excellent verbal communication and active listening skills.
- Compassionate, patient-centered approach to care.
- Comfort with technology platforms, including pharmacy management systems, call routing systems, and electronic health records.
Technical Stack
- Pharmacy management systems
- Call routing systems
- Electronic health records
Team & Environment
You will collaborate with clinical pharmacy technicians, call center agents, support teams, prescribers, and healthcare teams.
Work Mode
This role operates on a hybrid work model.
Gifthealth is an Equal Opportunity Employer and prohibits discrimination and harassment of any kind. All employment decisions are made without regard to race, color, religion, sex, sexual orientation, gender identity, transgender status, national origin, age, disability, veteran status, or any other legally protected status.
