Vynca is hiring a Clinical Patient Engagement Specialist to join the Enhanced Care Management team. You will connect with prospective clients, educate them about our services, and facilitate enrollment into our program. This role is vital to our mission of providing comprehensive care for more quality days at home.
What You'll Do
- Engage with prospective clients and record all interactions in our CRM system, making 60-100 outbound calls daily.
- Convey essential information and client preferences to the care team to facilitate personalized care planning.
- Assist clients in completing psychosocial assessments and developing care plans with clear, actionable goals.
- Review medical charts to document client needs and recommend appropriate interventions.
- Apply evidence-based practices including Motivational Interviewing, Harm Reduction, and Trauma-Informed Care principles.
- Participate in weekly Team Operations Meetings to coordinate and optimize care delivery.
What We're Looking For
- An active California Licensed Vocational Nurse (LVN) license, Bachelor's of Social Work, or Medical Assistant certificate issued by a recognized group.
- 3+ years of experience in healthcare, ideally with experience working with vulnerable populations.
- Excellent oral and written communication skills.
- Positive interpersonal skills required for effective client engagement.
- Comfortable with technology, including video conferencing, Google Workspace, Slack, and electronic health records.
- Prior experience in a remote role. You must have a quiet, secure workspace and reliable internet.
Nice to Have
- Experience with Athena Health and Health Gorilla.
- Bilingual proficiency in English and Spanish.
Technical Stack
- Google Workspace
- Slack
- Electronic health records
- Athena Health
- Health Gorilla
Team & Environment
You will be a vital member of the Enhanced Care Management team, working within a close-knit community committed to caring for each other and those we serve. Our culture is built on excellence, compassion, curiosity, and integrity.
Work Mode
This is a fully remote position.
At Vynca Inc., we embrace diversity and are committed to fostering an inclusive workplace. We value all applicants regardless of race, color, religion, age, national origin, ancestry, ethnicity, gender, gender identity, gender expression, sexual orientation, marital status, veteran status, disability, genetic information, citizenship status, or membership in any other protected group under federal, state, or local law.
