Responsibilities
- Enhance and refine clinical procedures to improve experiences for both care providers and patients
- Achieve proficiency in electronic health record platforms and internal systems to support efficient clinical operations
- Review, track, and evaluate incoming laboratory results on a daily basis, escalating concerns as needed
- Partner with external vendors to facilitate access to laboratory and diagnostic imaging services
- Manage incoming clinic phone communications, addressing inquiries from patients, clinicians, labs, and pharmacies
- Coordinate with pharmacy, insurance, and enterprise partners to resolve complex patient or partner-related issues
- Participate in on-call rotations to monitor the Critical Lab Phone Line, available 24 hours a day, 7 days a week
- Initiate and prepare prior authorization documentation for medical services
- Process and transmit electronic medical record requests promptly and accurately
- Perform additional clinical and administrative tasks as necessary to support operational needs
Benefits
- Monthly employee-led social events for team engagement
- 18 days of paid vacation, 5 sick days, and 2 personal days annually
- 9 recognized company holidays each year
- Paid leave for new parents
- Eligibility for 401k retirement savings plan
- Comprehensive health, dental, and vision insurance options at competitive rates
Work Arrangement
Remote (Country) — NC, SC
Other
- Participation in on-call shifts to monitor the Critical Lab Phone Line on a 24/7 basis
- Flexibility to work non-standard hours as required by operational demands
