Responsibilities
- Design and deliver high-quality training sessions, either on-site or online, to improve customer satisfaction and product utilization.
- Lead Train-the-Trainer programs for direct customers to ensure effective knowledge transfer within their teams.
- Deliver Train-the-Trainer programs to commercial partners to support indirect customer education.
- Manage the process of collecting, categorizing, and sharing customer feedback through structured monthly and quarterly review meetings.
- Support sales teams by contributing to product demonstrations, training sessions, marketing content reviews, and live webinars.
- Collaborate across departments during product launches, quality audits, and research initiatives.
- Attend and represent the organization at medical conferences at national and international levels.
- Respond to clinical complaints and support requests from end-users to improve overall customer experience.
- Record all relevant customer engagements accurately in CRM and quality management systems.
- Champion customer needs and insights internally to influence product and service improvements.
- Serve as a clinical expert within your specialty area for teams such as marketing, quality assurance, and product development.
Work Arrangement
Hybrid — France
Other
- This role involves frequent sitting, standing, walking, bending, twisting, reaching, and using hands and arms for handling or communication. It also requires speaking, listening, and advanced cognitive processing. Occasional lifting of up to 10 pounds is necessary. Travel is required approximately 10% of the time, including driving and use of various transportation methods.
- Employers may provide reasonable accommodations to allow individuals with disabilities to perform essential job functions.
