Shrewsbury road, Market Drayton, United Kingdom On-site Full-time GBP 32,310 / year

Culina Group is hiring a Client Support Supervisor

Responsibilities

  • Oversee staff training and maintain accurate training records.
  • Manage time and attendance systems when the Client Control Manager is unavailable, ensuring sufficient shift coverage.
  • Ensure client inquiries handled by the support team are resolved promptly and professionally.
  • Verify accuracy of client reports and confirm they are delivered within agreed timeframes.
  • Record all client non-conformances, communicate them to the customer, and ensure corrective actions are implemented.
  • Support the 'Investors in Excellence' program by reviewing internal and external processes to identify improvement opportunities.
  • Ensure full compliance with all ISO standards and requirements.
  • Assist the Client Support Manager in rolling out new policies and procedures.
  • Facilitate onboarding of new clients and ensure all relevant staff are properly trained and informed.
  • Perform additional duties as reasonably assigned.
About company
Culina Group

We are a market leading ambient and chilled food & drink 3PL specialist, providing warehousing, distribution, contract packing and a bonded division with extensive expertise in relation to dutiable goods across the UK and Ireland. We have recently added both Fresh and Food Manufacturing divisions and are looking towards the future and the continuation of being one of the leading logistics companies within the UK.

Using modern IT infrastructure, including warehouse management systems, satellite tracking and client interfaces we are able to offer unrivalled customer support, ensuring that you always know where your products are. Online up to date data is always available through customer web portals allowing you to track your goods from anywhere, while a significant investment of over £2.5m in customer service infrastructure over the last five years ensures that we exceed customer expectations not just once or twice, but every single time.

Working hand in hand with some of the globe's leading brands and manufacturers is an everyday event at Culina Group, plus with a multitude of own-label producers and developing companies, all are catered for with an efficient and flexible infrastructure. Importantly, our strategic focus is on food & drink logistics within a shared-user environment, which is driven by volume and critical mass. This ultimately delivers an efficient and cost effective solution for clients of all sizes.

We are committed to future proofing our business by investing in teams, network, systems, sector and the environment, which will ensure we continue to provide clients with a robust supply chain platform which performs beyond expectations every day. The latest two service additions of Fresh and Food Manufacturing are testament to this ethos, ensuring that we continue to become a leading light within the logistics industry.

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Posted a month ago