To support the Customer Service Manager Pre-Despatch, developing and supervising the Client Support Team to ensure they are offering outstanding customer service in a fast paced working environment and providing a continuous professional and dedicated facility for all Client needs.
Please note: this is a fixed term contract for 12 months to cover maternity leave
Working hours: Monday to Friday, 08:00-16:30
Salary: £32,310.13 per annum
Key Duties of a Client Support Supervisor:
- Ensuring staff are adequately trained in their role & training records are maintained.
- Managing time & attendance system in the absence of the Client Control Manager, ensuring adequate cover across all shifts.
- Ensuring all client queries dealt with by Client Support are managed in a timely & professional manner.
- Ensuring client reports are accurate & communicated in accordance with agreed timeframes.
- Ensuring all client non conformances are recorded & fed back to the customer & corrective action is taken.
- Supporting ‘Investors in Excellence’ initiative by examining internal & external processes, with a view to driving improvement throughout the business.
- Ensuring all ISO requirements are fully satisfied & complied with.
- Supporting the Client Support Manager in the implementation of new policies & procedures.
- Supporting the smooth implementation of new clients into the business and ensure all staff are fully trained and briefed.
- Other duties as reasonably required
Apply on company website Shrewsbury road, Market Drayton, United Kingdom On-site Full-time GBP 32,310 / year
Culina Group is hiring a Client Support Supervisor
About company
We are a market leading ambient and chilled food & drink 3PL specialist, providing warehousing, distribution, contract packing and a bonded division with extensive expertise in relation to dutiable goods across the UK and Ireland. We have recently added both Fresh and Food Manufacturing divisions and are looking towards the future and the continuation of being one of the leading logistics companies within the UK.
Using modern IT infrastructure, including warehouse management systems, satellite tracking and client interfaces we are able to offer unrivalled customer support, ensuring that you always know where your products are. Online up to date data is always available through customer web portals allowing you to track your goods from anywhere, while a significant investment of over £2.5m in customer service infrastructure over the last five years ensures that we exceed customer expectations not just once or twice, but every single time.
Working hand in hand with some of the globe's leading brands and manufacturers is an everyday event at Culina Group, plus with a multitude of own-label producers and developing companies, all are catered for with an efficient and flexible infrastructure. Importantly, our strategic focus is on food & drink logistics within a shared-user environment, which is driven by volume and critical mass. This ultimately delivers an efficient and cost effective solution for clients of all sizes.
We are committed to future proofing our business by investing in teams, network, systems, sector and the environment, which will ensure we continue to provide clients with a robust supply chain platform which performs beyond expectations every day. The latest two service additions of Fresh and Food Manufacturing are testament to this ethos, ensuring that we continue to become a leading light within the logistics industry.