About the Role
This role involves providing dedicated support to business clients, resolving issues efficiently, guiding product adoption, and maintaining strong relationships to ensure long-term satisfaction and operational effectiveness.
Responsibilities
- Respond promptly to client inquiries via email, phone, and chat
- Guide organizations through initial setup and configuration processes
- Troubleshoot technical and account-related problems
- Educate clients on platform features and best practices
- Escalate complex technical issues to engineering teams
- Maintain accurate records of client interactions and resolutions
- Identify recurring issues and suggest product improvements
- Assist with onboarding new business accounts
- Monitor client health metrics and flag concerns
- Collaborate with sales and account management teams
- Provide feedback to product teams based on user input
- Ensure compliance with data and security policies
- Follow up on unresolved support tickets
- Track client adoption and usage trends
- Support training initiatives for client teams
Nice to Have
- Experience in healthcare technology
- Knowledge of workforce management systems
- Background in technical support roles
- Experience with API or integration support
- Fluency in Spanish or other languages
Benefits
- Health, dental, and vision insurance
- 401(k) retirement plan with company match
- Paid time off and holidays
- Flexible work schedule
- Remote work setup allowance
- Professional development stipend
- Mental health and wellness resources
- Parental leave policy
- Life and disability insurance
- Stocked pantry for office-based staff
Compensation
Competitive salary with performance incentives
Work Arrangement
Remote
Team
Part of a growing customer-facing team focused on B2B client success
About the Team
This team focuses on delivering exceptional service to business clients, ensuring seamless integration and ongoing support. Members collaborate across departments to enhance product usability and client satisfaction.
Growth Opportunities
Team members have clear paths for advancement into senior support, account management, or operations roles based on performance and initiative.
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