Responsibilities
- Guide new clients through our onboarding process, ensuring they feel confident using our systems and understand how we help them reach their goals.
- Proactively monitor client projects to ensure enrollment targets are met, and swiftly address any roadblocks along the way.
- Build strong relationships with clients by delivering exceptional service that encourages repeat business and enthusiastic referrals.
- Maintain clear, timely, and proactive communication with clients and internal teams to keep projects on track and clients informed.
- Ensure quality standards are met and client data is handled securely, in line with privacy regulations.
Benefits
- Autonomy and Flexibility: Set your own hours depending on what works best for our clients, enjoy unlimited paid holidays, and work from anywhere with a good internet connection.
- Innovation and Impact: Work with research teams driving significant advancements in medical research from organizations like AstraZeneca, Harvard, Stanford, and many more.
- Growth and Learning: Opportunities for professional development, with access to courses and training programs.
- Rewarding Career: Contribute meaningfully to the world of health research and share in the success of Trialfacts.
Work Arrangement
Remote (Worldwide)
Additional Information
- Unlimited paid leave
- 100% remote work
- Flexibility to align schedule with US time zones
- Paid trial period of 1–2 weeks for final candidates
