Requirements
- 2 + years of experience in Customer Support, Account Management, or Customer Success in crypto, fintech, or financial services.
- Excellent command of English and Chinese, both written and spoken.
- Strong understanding of cryptocurrency trading platforms and user needs.
- Empathetic, detail-oriented, and passionate about helping users succeed.
- Strong problem-solving, communication, and multitasking skills.
- Comfortable working independently in a global, fast-paced remote environment.
Nice to Have
- Familiarity with CRM systems, ticketing tools, or community management platforms.
Benefits
- work flexibility
- supportive team
- environment that nurtures your ideas
- performance-based annual bonus for all contributors at WOO
Work Arrangement
Remote (Worldwide)
Team
Team size: 200+
Additional Information
- language requirements: Excellent command of English and Chinese, both written and spoken.
