Responsibilities
- Act as a reliable and trusted contact for franchise owners, cultivating long-term relationships
- Coordinate client requests across internal departments including marketing, training, and operations
- Deliver timely, compassionate support and ensure follow-through on client inquiries and needs
- Assist in developing training initiatives, marketing evaluations, and operational enhancements
- Expand expertise in company systems and workflows to offer increasingly independent guidance
Requirements
- Approachable and understanding with excellent interpersonal and communication abilities
- Self-motivated leader committed to personal and professional development
- Adaptable learner who is detail-oriented and persistent in completing tasks
- Proven experience working with teams across marketing, training, or operations functions
Nice to Have
- Four or more years in client service or customer success roles, though not mandatory
Benefits
- Fully remote position with preference for candidates in the Chicago region
- Work environment centered on collaboration, inclusion, respect, and personal growth
- Comprehensive benefits package including medical, dental, and vision insurance, paid time off, and 401(k) matching
- Opportunities for career progression and skill development
- Team culture that emphasizes dedication, enjoyment, and shared accomplishments
Compensation
Monthly salary expectation required
Work Arrangement
100% remote
Team
Collaborative and growth-oriented team
Preferred
4+ years in client service or customer success (preferred but not required)
Other
- Candidates from the Chicago area are preferred
- Must be authorized to work in the United States
- Expected monthly salary is requested in application
- LinkedIn profile link is required
Not mentioned
