Learnlight is hiring a Client Success Manager who is a Spanish speaker to join our remote team. Reporting to a Team Leader in Client Success Management, you will own client relationships end-to-end, ensuring program success and long-term retention through proactive management and support.
What You'll Do
- Own the client relationship end-to-end, acting as the main point of contact throughout the program lifecycle, from onboarding and implementation to renewal.
- Lead program setup and coordination, including inputting client and learner data into internal systems, creating platform contracts, and liaising with internal teams.
- Deliver client onboarding, training, and support, providing product guidance, handling escalations, and ensuring all client needs are clearly defined and met.
- Monitor and analyze program performance, tracking KPIs such as attendance, completion rates, satisfaction, and engagement, and using this data to make informed recommendations.
- Manage accurate documentation and reporting, including subsidy paperwork, signature sheets, billing support, and ensuring platform rates and contract conditions are correctly maintained.
- Drive program renewals and identify growth opportunities, supporting Sales with renewals, tracking revenue, and spotting upsell or cross-sell opportunities.
What We're Looking For
- Advanced Spanish proficiency.
- At least B2-level English proficiency.
- Excellent communication and interpersonal skills.
- A client-first mindset.
- Proficiency in Microsoft Office, especially Excel.
- Accuracy and reliability in handling invoices and billing support.
Technical Stack
- Microsoft Office (Excel)
- Dynamics
- Learnlight Platform
Team & Environment
You will collaborate closely with Learner Success Management, Account Managers, and Trainer Management, reporting to a Team Leader in Client Success Management.
Benefits & Compensation
- Remote work from home culture.
- Generous paid time off including public and personal holidays.
- Two company-wide days off per year.
- Access to language learning, masterclasses and professional development opportunities.
- Virtual wellbeing sessions, team-building activities and informal social clubs.
- Intercultural Assessment for collaboration insights.
- Referral bonus program.
Work Mode
This is a full-time remote position.
Regardless of gender, religion, ethnicity, sexual orientation, age or disability, we are proud to welcome, and support, new talent from all communities.
