FloSports, Inc. is growing its scholastic sports division and seeking a Manager, Scholastic Sports to lead partner success and operations. This newly created leadership role will unify strategy and drive high-quality software support delivery for scholastic partners across our Track & Field / Cross Country and Wrestling verticals.
What You'll Do
- Lead and manage the Client Success team supporting Track/XC and Wrestling, ensuring timely and high-quality service for all partner needs.
- Oversee execution of seasonal workflows: registration setup, live results integration, postseason advancement, and partner communications.
- Establish performance standards and drive accountability across pods for metrics like response times, ticket resolution, and partner satisfaction.
- Unify strategy and messaging across state and scholastic partners who use multiple FloSports platforms.
- Coach and mentor Leads and Specialists to build scalable systems, documentation, and operational consistency.
- Collaborate cross-functionally with Customer Support, Product, and Engineering to resolve issues and propose enhancements.
- Monitor workload capacity and partner with leadership to right-size staffing during peak periods.
- Serve as an escalation point for high-priority or at-risk partner relationships.
What We're Looking For
- Exceptional communication skills with proven experience managing external partners or clients.
- Strong working knowledge of either Track & Field, Cross Country, Wrestling — or multiple.
- Demonstrated leadership experience: coaching, managing, or developing direct reports.
- Ability to balance strategic thinking with day-to-day operational execution.
- High organizational awareness and comfort navigating fast-changing environments.
- Analytical mindset with comfort in setting, tracking, and reporting on KPIs.
- Commitment to service excellence and internal team growth.
Nice to Have
- Bachelor’s degree.
- 3+ years of experience in Client Success, Account Management, or Operational Management roles.
- Familiarity with platforms such as Trackwrestling, MileSplit, DirectAthletics, or similar event tech platforms.
- Experience with seasonal or event-driven work environments.
- Comfortable managing remote or distributed teams.
Team & Environment
You will directly manage the Client Success team supporting Track/XC and Wrestling, including full-time staff and part-time/contract contributors. This role also serves as a key liaison between product, support, and leadership teams.
Benefits & Compensation
- Flexibility at work – you can take control of your profession and personal schedule.
- All-hands events hosted annually in Austin, Texas.
- Annual equity awards for all top performers.
- Competitive and comprehensive medical, dental and vision plans.
- Company-paid short-term disability, long-term disability and life insurance.
- Generous 401(K) company match vested immediately.
- Progressive parental leave policies.
- Flexible paid time off.
- Hack-a-thons and a full calendar of team-building and social events.
- Company donation to youth teams and leagues that our employees coach.
- Stocked snack bar, catered lunch and breakfast tacos every week.
FloSports is committed to creating a fair and equitable environment where people from all backgrounds can thrive. We believe the best ideas and innovations come from teams that reflect the diversity of the world around us.
