DailyPay is hiring a Client Success Manager to develop strong, strategic relationships with our clients. In this role, you will act as the primary advocate for client needs, driving product adoption to ensure long-term growth and retention. Your client-first mentality will be essential in building trust and identifying new business opportunities within existing accounts.
What You'll Do
- Be the lead point of contact for all client account management matters.
- Suggest solutions and innovative ideas to meet client needs.
- Develop trusted advisor relationships with key accounts, customer stakeholders, and executive sponsors.
- Lead during customer escalation situations to ensure responsive and speedy resolution.
- Build effective business strategy for clients post-launch to enable long-term retention and growth.
- Collaborate with internal teams to advocate for client needs, drive adoption, and provide best-in-class support.
- Clearly communicate the progress of monthly, quarterly, and annual initiatives to internal and external stakeholders.
- Forecast and track key account metrics (e.g., enrollment and adoption).
- Analyze data through reports and trends.
- Negotiate contracts and close renewal agreements.
- Minimize churn by anticipating and identifying risks and mitigating them.
- Upsell and cross-sell new products and services.
What We're Looking For
- Proven work experience of 3+ years as a Client Success Manager or in Sales.
- Demonstrable ability to communicate, present, and influence client C-Level stakeholders.
- Solid experience with Account Management reporting systems, CRM software (e.g., Gainsight, Salesforce), Google Suite, MS Office (particularly MS Excel), and AI tools (e.g., Gemini, ChatGPT).
- Understanding of sales performance metrics or KPIs.
- Experience delivering client-focused solutions to client needs.
- Availability to travel as needed.
- Occasional need to work outside of normal business hours as required to support clients.
Nice to Have
- HR/Payroll experience.
Technical Stack
- CRM software (e.g., Gainsight, Salesforce)
- Google Suite
- MS Office (particularly MS Excel)
- AI tools (e.g., Gemini, ChatGPT)
Benefits & Compensation
- Salary range: $76K - $114K
- Exceptional health, vision, and dental care.
- Opportunity for equity ownership.
- Life and AD&D, short- and long-term disability insurance.
- Employee Assistance Program.
- Employee Resource Groups.
- Fun company outings and events.
- Unlimited PTO.
- 401K with company match.
Work Mode
This is a remote position.
DailyPay is an equal opportunity employer.
