DailyPay is hiring a Client Success Manager to develop strong, strategic relationships with our clients. In this role, you will act as the primary advocate for client needs, driving product adoption to ensure long-term growth and retention. Your client-first mentality will be essential in building trust and identifying new business opportunities within existing accounts.

What You'll Do

Be the lead point of contact for all client account management matters.
Suggest solutions and innovative ideas to meet client needs.
Develop trusted advisor relationships with key accounts, customer stakeholders, and executive sponsors.
Lead during customer escalation situations to ensure responsive and speedy resolution.
Build effective business strategy for clients post-launch to enable long-term retention and growth.
Collaborate with internal teams to advocate for client needs, drive adoption, and provide best-in-class support.
Clearly communicate the progress of monthly, quarterly, and annual initiatives to internal and external stakeholders.
Forecast and track key account metrics (e.g., enrollment and adoption).
Analyze data through reports and trends.
Negotiate contracts and close renewal agreements.
Minimize churn by anticipating and identifying risks and mitigating them.
Upsell and cross-sell new products and services.

What We're Looking For

Proven work experience of 3+ years as a Client Success Manager or in Sales.
Demonstrable ability to communicate, present, and influence client C-Level stakeholders.
Solid experience with Account Management reporting systems, CRM software (e.g., Gainsight, Salesforce), Google Suite, MS Office (particularly MS Excel), and AI tools (e.g., Gemini, ChatGPT).
Understanding of sales performance metrics or KPIs.
Experience delivering client-focused solutions to client needs.
Availability to travel as needed.
Occasional need to work outside of normal business hours as required to support clients.