The Client Success Manager is a revenue-share position at Impact Clients, a world-class education platform. In this fully remote role, you'll drive client success through onboarding, coaching, and retention, with income directly tied to your performance and results.
What You'll Do
- Onboard new clients with energy and clarity — their first impression of us is you
- Run daily 1:1 coaching calls on Zoom to hold clients accountable, celebrate wins, and push through plateaus
- Host weekly group coaching sessions, answering questions and driving momentum
- Handle renewal and upgrade conversations — you'll be trained on our sales framework and expected to convert
- Manage difficult conversations including retention, refund requests, and churn reduction — with professionalism and composure
- Message clients daily across platforms to keep them on track and engaged
- Create training videos and worksheets to continuously improve our client experience
- Report daily across Slack, CRMs, and spreadsheets with high attention to detail
What We're Looking For
- High-energy, entrepreneurial communicator
- Willingness to get paid based on effort and results (revenue-share model)
- Driven and growth-oriented mindset
- Ability to work in a fast-paced, accountable team environment
- Strong communication and client management skills
- Proficiency in handling sales conversations (renewals, upgrades, retention)
- Experience managing difficult client conversations with professionalism
- Detail-oriented with ability to report daily across multiple platforms (Slack, CRM, spreadsheets)
Technical Stack
- Zoom
- Slack
- CRM
- Spreadsheets
Team & Environment
- High-performance team
- Rooted in service, holds each other accountable, celebrates results
Benefits & Compensation
- Income directly tied to effort and results
- Top performers earn $8,000–$15,000+ per month through base pay plus commissions on renewals, upgrades, referrals, and collections
- Opportunity to grow with a fast-growing company
- Be part of a world-class education platform
- Personal and professional transformation for team members
Work Mode
- Fully Remote
We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.
