Beirut , Furn El Chebbak, Lebanon Remote (City) Full-time

Nulabe is hiring a Client Success Manager

Responsibilities

  • Coordinate internal and external resources to ensure timely and accurate delivery of consultancy outputs.
  • Review expert deliverables to ensure alignment with the scope of work and client expectations.
  • Conduct background research to understand the technical and regulatory context of new projects.
  • Translate complex requirements into clear briefs for technical contributors.
  • Serve as the main point of contact for assigned client accounts.
  • Proactively manage communications, follow-ups, and progress updates.
  • Help shape scopes of work and ensure client satisfaction throughout the delivery lifecycle.
  • Identify and flag new areas where we can provide added value to clients.
  • Monitor tendering platforms and evaluate new opportunities.
  • Coordinate and contribute to the preparation of proposals and technical submissions.
  • Track pipeline status, deadlines, and proposal outcomes.
  • Facilitate seamless coordination between clients, internal stakeholders, and expert consultants.
  • Ensure meeting agendas, minutes, and deliverable trackers are maintained and updated.
  • Support ongoing learning and process improvements within the project delivery team.

Requirements

  • technically grounded
  • highly organized
  • ability to coordinate internal and external resources
  • ability to review expert deliverables for alignment with scope and client expectations
  • ability to conduct background research on technical and regulatory contexts
  • ability to translate complex requirements into clear briefs
  • ability to serve as main point of contact for client accounts
  • proactive communication and follow-up management
  • experience in shaping scopes of work
  • client satisfaction management throughout delivery lifecycle
  • ability to identify opportunities for added client value
  • experience monitoring tendering platforms and evaluating opportunities
  • proposal coordination and technical submission preparation
  • pipeline, deadline, and outcome tracking
  • cross-functional collaboration with clients, stakeholders, and consultants
  • maintenance of meeting agendas, minutes, and deliverable trackers
  • support for process improvements in project delivery

Work Arrangement

Remote (City/Region)

About company
Nulabe

Your companion towards sustainable horizons. We help organizations sailing their transformational journey towards a successful digital, circular, and decarbonized future.

Nulabe is a specialist consultancy that provides sustainable solutions across key market sectors in the Middle East and Africa, including energy, environment, supply chain, logistics, and technology. We support SMEs, corporations, and public institutions with consultancy, partnership & investment solutions, and environmental product innovation and development.

Our Purpose is to be a catalyst for positive and responsible change towards prosperous, resilient, and inclusive societies, through nurturing an empowerment culture based on knowledge, and building a sustainable growth drive without compromising our ecosystems.

We draw on extensive global experience and deep understanding of local economic and cultural landscapes to develop world-class, tailored solutions. Our approach is centered on digitalization, Circularity, and Net Zero, delivering business solutions that are economically sound, commercially viable, and socially responsible.

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Job Details
Category other
Posted 10 months ago