Braze is looking for a Client Success Expert to deliver exceptional client experiences and contribute directly to our company's success. In this role, you will build meaningful relationships and have a positive impact on our clients' businesses.
What You'll Do
- Build and maintain strong, long-lasting client relationships
- Ensure timely and successful delivery of solutions according to client needs and objectives
- Communicate progress of monthly/quarterly initiatives to internal and external stakeholders
- Identify and grow opportunities within territory and collaborate with sales teams to ensure growth attainment
- Assist with challenging client requests or issue escalations as needed
- Provide assistance across a variety of administrative and operational tasks, such as data entry, updating internal systems, or managing schedules
What We're Looking For
- A proven track record of managing client relationships, preferably in a related field such as hospitality, client success, or sales
- Strong communication and interpersonal skills
- Ability to handle various tasks with attention to detail, managing priorities effectively in a fast-paced environment
- Empathetic understanding of client needs and ability to address them effectively
- Ability to address challenges and proactively offer solutions
Team & Environment
We prioritize employee satisfaction and create a workplace where everyone feels valued and connected. You’ll join a supportive community that celebrates every success and encourages continuous improvement.
Work Mode
This is a fully remote position.
We are an Equal Opportunity Employer. We make hiring decisions based on qualifications, merit, and business needs. We do not discriminate on the basis of race, color, religion, sex (including pregnancy, sexual orientation, and gender identity), national origin, age, disability, genetic information, or any other characteristic protected under applicable law.
