Una Health is hiring a Client Service Manager (CSM)

The International Programs Team Member collaborates within a compact group of 3-6 professionals, reporting directly to the International Programs Director. The role focuses on enhancing international program offerings, facilitating Spanish language instruction sales, tourism services, and maintaining exceptional program management standards. Tasks The professional provides comprehensive support to international participants, clients, and volunteers, addressing diverse needs including in-country assistance, sales, client relations, scheduling, accommodation, travel logistics, and comprehensive support services. ADMINISTRATIVE RESPONSIBILITIES Participant management encompasses: - Client acquisition and relationship management - Airport transportation coordination - Participant orientation and welcome procedures - Housing support and issue resolution - Communication management via email, telephone, and CRM system updates - Scheduling coordination for volunteers, language courses, and homestays - Travel arrangement documentation Regular administrative tasks involve generating reports using Microsoft Excel, including: - Monthly program registration tracking - Weekly arrival summaries - Accommodation and family placement documentation - Spanish class scheduling - Participant feedback compilation Additional responsibilities include payment collection, basic invoicing, and proactive collaboration with Academic and Accounting departments. Requirements - Bachelor's degree in relevant discipline - Demonstrated client service or account management experience - Superior communication and interpersonal capabilities - Advanced problem-solving and decision-making proficiencies - Meticulous detail management skills - Bilingual proficiency in English and Spanish - Enthusiastic personality with travel passion and service orientation - Comprehensive computer skills, particularly in Word and Excel - Flexible scheduling: Monday-Friday 7:00/8:00AM to 6:00PM, with periodic weekend rotations Benefits - Competitive compensation reflecting Latin American living standards - Medical insurance reimbursement - Paid holiday and vacation time - Monthly performance bonus program - Completion bonus