Boston, United States of America Remote (City) Full-time USD 180,000 – 240,000 / year

AECOM is hiring a Client Service Leader (CSL)

Responsibilities

  • Lead strategic account planning: relationship mapping, annual/quarterly growth plans, and opportunity roadmaps for anchor municipal water utilities in Greater Boston.
  • Own capture from pre-positioning through negotiation: set win themes, shape scope, build pursuit teams, guide solutioning, and ensure proposals are compelling, compliant, and client aligned.
  • Drive portfolio growth: build a high-quality pipeline, forecast and prioritize pursuits, improve hit rates, and coordinate go/no-go rigor with leadership.
  • Partner with technical leaders to deliver excellence across planning, design, and program delivery for conveyance and treatment in dense urban systems.
  • Anticipate market drivers and translate them into client strategies and offerings.
  • Champion client satisfaction: set expectations, maintain governance rhythms, close feedback loops, and proactively resolve issues.
  • Inspire and coach seller-doers, capture managers, and marketing partners; foster a collaborative, inclusive, and high-performance culture.
  • Advance AECOM differentiation through digital delivery, asset management, program management, and sustainability/resilience solutions.
  • Maintain CRM discipline, pipeline hygiene, and timely reporting aligned to regional business targets.
  • Work independently with executive-level poise and exceptional written and verbal communication.

Requirements

  • Own relationships, strategy, and delivery excellence for multiple cornerstone municipal water utilities in the region.
  • Partner with technical, operations, and marketing teams to drive sustained growth in drinking water, wastewater, conveyance, and water resources.
  • Combine market strategy, seller-doer leadership, and technical credibility in urban conveyance and treatment.
  • Position AECOM as the partner of choice.

Work Arrangement

Remote (City/Region) — Greater Boston

About company
AECOM
AECOM is the world's trusted infrastructure consulting firm, delivering solutions in water, environment, energy, transportation, and buildings. The company partners with public- and private-sector clients to solve complex challenges and build legacies through advisory, planning, design, engineering, and construction management. A Fortune 500 firm with $16.1 billion revenue in fiscal year 2025.
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Job Details
Department Water
Category other
Posted 17 days ago