Broadridge Financial Solutions is seeking a Client Service Consultant to coordinate all aspects of direct mail and marketing service projects. In this role, you will manage projects from initial planning through final production and delivery, ensuring they are executed on time, within budget, and to the client’s specifications while maintaining high standards of quality and satisfaction.

What You'll Do

Manage client projects from inception through completion, focusing on direct mail, print, and marketing deliverables.
Coordinate job setup, scheduling, production, and delivery across internal departments and external vendors.
Partner closely with sales, production, and technical teams to ensure accurate execution of client specifications.
Monitor project timelines, budgets, and quality standards, taking proactive action to meet client expectations.
Serve as the primary contact for clients, ensuring clear communication, project transparency, and high satisfaction.
Liaise between clients, sales, creative, production, and technology teams to support seamless project flow.
Facilitate discussions around design requirements, print specifications, and data preparation for mail services.
Build trusted relationships with clients by understanding their marketing goals and ensuring successful campaign execution.
Provide consultative guidance on best practices in marketing mail, direct mail production, and print solutions.
Troubleshoot project challenges and escalate as necessary to ensure resolutions that maintain client satisfaction.

What We're Looking For

Bachelor’s degree or equivalent professional experience.
Proven experience managing direct mail, printing, or marketing service projects.
Strong understanding of print production workflows, mailing requirements, and marketing campaign execution.
Excellent organization, communication, and problem-solving skills.
Ability to manage multiple client projects in a fast-paced environment with tight deadlines.

Nice to Have

Familiarity with graphics and creative file preparation.

Team & Environment

You will work extensively with cross-functional teams including sales, systems engineering, and product development.

Benefits & Compensation

Salary range: $65,000 - $70,000.
Comprehensive benefits.
Paid sick leave for Colorado employees.

Work Mode

This is a hybrid position based in Kansas City, MO.

Broadridge provides equal employment opportunities to all associates and applicants for employment without regard to race, color, religion, sex (including sexual orientation, gender identity or expression, and pregnancy), marital status, national origin, ethnic origin, age, disability, genetic information, military or veteran status, and other protected characteristics.