Adyen is looking for a Client Outreach/Onboarding Coordinator to join our Client Operations team. Your work will be integral to ensuring all customers are properly submitted and enrolled with their requested Insurance Carrier and our platform, providing outstanding service and a smooth onboarding experience.

What You'll Do

Support the onboarding process of new groups from application through to successful enrollment.
Work with customers on their annual benefits renewal process and any coverage or carrier changes.
Utilize phone, text, and email to provide proactive onboarding support and reconcile issues for customers.
Partner with internal team members in revenue operations and support to ensure a smooth, high-satisfaction experience.
Keep detailed notes and records in Salesforce regarding customer accounts and interactions.

What We're Looking For

1-2 years of experience in a customer service or sales role.
A Life and Health Insurance license or the ability to obtain one within 3 months of employment.
Positive, optimistic personality with strong customer empathy and focus.
High productivity and good multitasking skills.
Ability to work effectively in a high-volume environment across channels and tasks.
Familiarity with support ticketing and/or support CRM software tools.
Fantastic oral and written communication skills.
A strong desire to help businesses maximize their healthcare.

Technical Stack

Salesforce

Team & Environment

Works with the Client Operations team.

Benefits & Compensation

Generous stock option packages.
Competitive compensation.
“Take what you need” time off plan.
100% Medical, Dental, and Vision Insurance coverage.
FSA plan.
401k.
A values-based culture that invests in employee success.

The base salary range for this position is $16 for those who are unlicensed and $17 once you are licensed or if you already have your Life and Health insurance license.

Work Mode

This is a remote position.

We are an equal-opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.