Responsibilities
- Lead structured onboarding calls to define project scope, timelines, and deliverables before recruitment starts
- Create clear, step-by-step standard operating procedures from client operations so virtual assistants can work independently
- Step in to resolve unclear or incomplete workflows to maintain process integrity
- Develop and improve job descriptions to accurately reflect required skills, responsibilities, and workflows
- Collaborate with placement teams to confirm roles are ready and candidate profiles are aligned
- Proactively identify and communicate any misalignments or gaps in planning or expectations
- Maintain real-time communication with clients about progress, follow-ups, and obstacles
Benefits
- Paid Time Off (PTO)
- HMO
- Fully Remote Work
Work Arrangement
Remote (Worldwide)
Other
- Requires availability during US-aligned hours
- Workday ranges from 8 to 10 hours
- Fully remote work environment
- Collaboration is asynchronous
- Position is for a full-time contractor
- Applications that include an introduction video will receive priority review
- Candidates must be comfortable participating in video calls due to the remote nature of the role
