Pearl Talent is looking for a Client Onboarding Lead to be the first point of contact for new clients and set the foundation for their hiring success. You will create a seamless onboarding experience by aligning expectations and gathering critical information to transition clients from sales to active recruiting.
What You'll Do
- Own the onboarding process for new clients from post-sale to active hiring.
- Lead kickoff calls to gather role requirements, clarify expectations, and align on hiring timelines.
- Create and maintain detailed role briefs that guide internal recruiters and sourcing teams.
- Extract and synthesize job descriptions, must-haves, and hiring goals.
- Provide recommendations to refine unclear or unrealistic role profiles.
- Ensure client inputs are consistent with Pearl's high-caliber candidate standards.
- Serve as the go-to contact for onboarding-related questions and updates.
- Provide timely follow-ups and proactive updates to keep clients informed and confident.
- Coordinate internally with matching leads and recruiters to ensure role readiness.
- Collaborate with internal stakeholders to ensure proper handoff and role alignment.
- Identify bottlenecks or friction points in the onboarding journey and recommend improvements.
- Help build and refine onboarding templates, FAQs, and internal documentation.
What We're Looking For
- Experience in client onboarding, recruiting coordination, customer success, or similar roles.
- Excellent verbal and written communication skills in English.
- Strong organizational skills and attention to detail in managing multiple accounts.
- Proficiency with tools like Google Workspace, Slack, Notion, or project management systems.
- A proactive mindset and ability to manage relationships across time zones.
Nice to Have
- Familiarity with the recruiting lifecycle and executive hiring.
- Experience working with US or EU-based startups or clients.
- Comfort navigating ambiguity in fast-paced, client-facing environments.
Technical Stack
- Google Workspace
- Slack
- Notion
Benefits & Compensation
- Remote Work: Fully remote—work from anywhere
- Generous PTO: Ample paid time off to rest and recharge
- Health Coverage: HMO coverage after 3 months for full-time employees
- Direct Mentorship: Grow through guidance from international industry experts
- Learning & Development: Ongoing access to resources for professional growth
- Global Networking: Work and connect with professionals around the world
- Work-Life Balance: Flexible hours that support a healthy work-life balance
- Retention bonuses at 3, 6, 9, and 12 months
- Community-driven benefits like an annual retreat
- Competitive Salary: Based on experience and skills
Work Mode
This is a fully remote, global position open to candidates in the Philippines.
Pearl Talent focuses on placing candidates with exceptional US and EU founders and provides a high-touch, client-focused service.
