PropLogix is looking for a Client Experience Specialist to provide operational support to clients and vendors for our US-based real estate services. This is a full-time remote position based in Colombia, requiring work during US Eastern Time business hours. We are passionate about making buying and selling a home simpler and more transparent.
What You'll Do
- Assist users with support issues including new order entry, researching tickets, quotes, and updating/canceling orders.
- Handle support ticket inquiries from clients and vendors on operational topics.
- Communicate regularly with support team members to discuss recurring problems and share solutions.
- Answer incoming client calls and resolve or escalate appropriately.
What We're Looking For
- High school degree or equivalent.
- Experience on the phone, especially in a client-facing role.
- Advanced level of English reading and writing (B2/C1).
- Proactivity, responsibility, and attention to detail with strong communication skills.
- Ability to work during Colombian holidays to match US schedule.
- Distraction-free work environment for home.
- Ability to pass a background check and drug screening.
Nice to Have
- Customer service and relationship building skills.
- Technical understanding of the real-estate industry.
- Time management skills and ability to work under pressure.
- Ability to take initiative, follow up with customers, and meet deadlines.
- Ability to work with a team and independently.
- Self-confidence and ability to listen and apply feedback.
- Adobe Acrobat DC skills.
- Understanding of Online Research.
Technical Stack
- Zendesk
- Adobe Acrobat DC
Team & Environment
You will be part of the Client Experience team.
Benefits & Compensation
- Monthly compensation of 3.000.000 COP.
- Indefinite contract and raise after training and successful meeting of goals.
- Internal growth opportunities and promotion from within.
- Monthly bonus potential based on productivity and quality goals.
- Recognition and Rewards platform exchangeable for gift cards.
- Government-mandated benefits and pension.
- Ability to work remotely.
- Overtime and holiday surcharges paid.
- Opportunity to work for a U.S. based company and hone English skills.
- Access to a global Learning Management System with professional development courses.
- Monthly stipend towards dependable High-Speed Internet.
Work Mode
This is a remote, full-time position based in Colombia. You must be able to work a schedule aligned with US Eastern Time business hours.
