In the role of raisin® Client Experience Coordinator, duties include:
• Technical Support – Provide ongoing account and product support for multiple charitable clients using the raisin® online fundraising system
• Training – Train clients on all aspects of the raisin® product (web-based and in-person)
• Tracking – Ensure that CRM tool is kept up to date with all account activities, opportunities and contact details. Ensure that support time is accurately tracked and billed
• Marketing – Support marketing initiatives (online and print) as directed
• Business Development – Provide ongoing business development support as directed
• Product Development – Assist in identifying features for future product development as directed
What We Can Offer You:
• A stable but growing, exciting company that’s been around for more than 20 years
• Competitive salary
• Comprehensive health and benefits package
• Team building and social events
• Fun, intelligent co-workers to support through challenges, changes, and improvements
• We are located in the Junction neighbourhood of Toronto, however, during the current climate, remote employees who are a Canadian permanent resident, or have a valid work permit for Canada will also be considered if a strong fit.
This position is full time, Monday to Friday. Salary Range: $44K - $50K, commensurate with experience.
COVID-19 & Precautions:
Currently A.K.A.'s entire team is working remotely. As such, all training, on-boarding, and the fulfilment of the role will be carried out remotely until further notice. However, A.K.A. reserves the right to request in-person, onsite meetings, as long as Ontario Health and Safety COVID-19 protocols are met. In the future, once this situation changes, candidates need to be able to work (at least part-time) on site at A.K.A.'s soon-to-be fully-renovated office in the Junction neighbourhood of Toronto, ON.
Apply on company website Junction Neighbourhood Of Toronto, Canada Hybrid Full-time CAD 44,000 – 50,000 / year
A.K.A New Media is hiring a Client Experience Coordinator - raisin
About company
We are people who are committed to providing solutions that will have a positive social impact. We do this work with passion and integrity, and in a manner that we are proud to tell our children.
We have gathered an exceptional team of talented and innovative people who share the same beliefs. We do everything we can to help our clients create digital solutions to make a real difference and we take immense pride in their success.
AKA is a home for talented people from diverse backgrounds to do great work, and evolve their capabilities through constant innovation. Our team reflects the cultural diversity of our society, attracting and nurturing individuals who want to apply their talents to making a positive difference in our world. It’s a fast-paced, dynamic environment but one where there is a commitment to fun, friendship, and community. Most importantly, a level of humanity permeates through everything we do.