Responsibilities
- Develop and maintain strong relationships with executive-level client contacts, serving as the primary point of contact for a portfolio of approximately 10–15 bswift clients.
- Regularly engage with clients to understand their strategic business objectives, challenges, and evolving employee benefits needs.
- Partner with Client Services and other internal departments to proactively address concerns, resolve issues, and ensure consistent client satisfaction and loyalty.
- Actively identify opportunities for clients to adopt additional bswift products and services, adding measurable value to their employee benefits programs.
- Lead contract renewal efforts for assigned clients, ensuring bswift is well-positioned for successful renewals with a minimum 12–18 month runway.
- Monitor and analyze key performance indicators, including client satisfaction, retention, and revenue growth.
- Provide expert guidance on benefits program design in coordination with bswift system configuration and implementation teams.
- Advise clients on benefits compliance, regulatory considerations, and industry trends.
- Leverage benchmarking and analytics, in partnership with internal Data Analytics, to position new products and services and support strategic client decisions.
- Offer insights on best practices to help clients remain competitive in their benefits offerings.
- Build and participate in regular client and internal executive report-outs, including Stewardship Meetings and Quarterly Business Reviews.
- Clearly communicate the value delivered through bswift services using data-driven insights and performance metrics.
- Collaborate with Sales to support expansion opportunities and the pursuit of new clients when appropriate.
- Serve as a client advocate internally, representing client feedback and priorities across bswift teams.
- Lead the resolution of client escalations or conflicts in a diplomatic, professional, and effective manner, leveraging appropriate internal resources.
Requirements
- Bachelor’s degree in Business, Human Resources, or a related field, or an equivalent combination of education and experience.
- 15+ years of client management experience with a demonstrated record of success.
- Proven experience managing executive-level client relationships within the employee benefits domain.
- Strong experience driving adoption of new products and services in a growth-oriented environment.
- In-depth knowledge of employee benefits programs, regulations, and industry trends.
Benefits
- Comprehensive Health Benefits: Access to health, dental, and vision plans to support your wellness and that of your family.
- Competitive Compensation: A compensation package that recognizes your skills, experience, and contributions, including performance-based incentives for most roles.
- Remote first, Office friendly environment! No time to commute? No problem!
- Retirement Savings Plans: Options to help you plan for a secure financial future with employer-sponsored retirement savings programs.
- Professional Development: Opportunities for career growth, including training and access to resources to support your career progression.
- Supportive Culture: A work environment that encourages collaboration, open communication, and creative problem-solving, where your voice and ideas are valued.
- Employee Wellbeing Initiatives: Programs focused on mental health, financial planning, and wellness resources to help you thrive inside and outside of work.
Work Arrangement
Hybrid
Additional Information
- Standard working hours are 8am-5pm Central Time, unless otherwise stated in the Job Description.
