Responsibilities
- Work independently and with other IT team members to support enterprise client systems including hardware, accounts, applications, network (VPN), and security infrastructure located on-premises, in remote offices and at employee home office locations
- Monitor and respond to internal support requests and track priority through ticketing system
- Respond onsite in the event of power and network outages during and after business hours
- Diagnose and resolve hardware, software, network, and account-related issues
- Procure, configure and setup new computer systems and peripherals
- Create and maintain IT documentation
- Monitor and maintain computer systems by performing and/or assisting with patches, upgrades, and migrations
- Review Third-Party software for Cyber compliance
- Rotational on-call support
Requirements
- Bachelor’s degree in information technology/information security, computer science, equivalent technical discipline; relevant experience will be considered in lieu of degree
- Work onsite to support end user requests, conference room support and air gapped networks
- Experience in a customer-facing role and excellent customer service skills
- Experience using a tasking/ticketing system to track/respond/resolve support requests.
- Experience with Microsoft Windows Operating systems and Linux systems; including system builds, backups, security patching, virus software, licensing, management, and documentation of end user systems
- Experience troubleshooting complex end point computing issues ranging from driver/BIOS/OS configurations through to failed hardware components
- Experience using Office365, Zoom and Teams and troubleshooting skills
- Experience with a wide-array of software packages that includes installation, configuration, and troubleshooting
- Ability to lift up to 40 pounds, with or without reasonable accommodations
Nice to Have
- Security+ certification
- SCCM imaging experience
- Dell end point computing (laptop, desktop)
- Have a good understanding of smartphone technologies that includes installation, configuration, and troubleshooting
- Linux experience
- Enterprise Phone system experience
- Government Clearance/ability to receive clearance
Benefits
- competitive salary
- comprehensive benefits package that includes four or more weeks of paid time off to start
- 10 percent employer contribution toward retirement
- 100 percent tuition support
Work Arrangement
On-site
Additional Information
- Government Clearance/ability to receive clearance
