About the Role
This role involves managing ongoing client relationships, ensuring satisfaction, identifying growth opportunities, and serving as a liaison between clients and internal teams to deliver consistent value.
Responsibilities
- Serve as the primary contact for assigned clients
- Monitor client satisfaction and engagement levels
- Identify opportunities to enhance service delivery
- Coordinate with internal departments to resolve client issues
- Track and report on account health metrics
- Facilitate onboarding for new clients
- Conduct regular check-ins and business reviews
- Escalate critical concerns to senior staff when needed
- Maintain accurate client records in CRM systems
- Support renewal and contract extension processes
- Gather and relay client feedback to product teams
- Collaborate on customized solutions for client challenges
- Ensure timely communication during service disruptions
- Drive adoption of new features and tools
- Promote best practices in client workflows
- Manage expectations during onboarding and transitions
- Document client interactions and action items
- Monitor usage patterns to anticipate needs
- Act as an advocate for client interests internally
- Support cross-selling initiatives when appropriate
- Maintain confidentiality of client information
- Adhere to service level agreements
- Stay informed about industry trends affecting clients
- Participate in training for new offerings
- Contribute to process improvements in account management
Nice to Have
- Experience in talent acquisition or HR technology
- Familiarity with onboarding platforms
- Background in consulting services
- Certification in customer success or account management
- Knowledge of ATS integrations
- Experience supporting enterprise-level clients
- Advanced CRM configuration skills
- Prior work in fast-paced startup environments
- Understanding of data privacy regulations
- Training in conflict resolution techniques
Compensation
Competitive salary with performance-based incentives
Work Arrangement
Hybrid remote with occasional in-office collaboration
Team
Part of a client-facing team focused on long-term partnership growth
What You’ll Do
- Build and maintain strong relationships with key clients
- Serve as a trusted advisor throughout the client lifecycle
- Work cross-functionally to deliver seamless experiences
- Turn client feedback into actionable improvements
- Help clients achieve their business objectives
Who You Are
- A proactive communicator who values transparency
- Detail-oriented with a focus on reliability
- Empathetic to client challenges and timelines
- Driven by results and client outcomes
- Comfortable balancing multiple responsibilities
Not available for this position
