About the Role
This position is responsible for managing and nurturing client relationships in the Latin American region, driving customer success, retention, and account growth through strategic planning and responsive support.
Responsibilities
- Serve as the primary contact for client accounts in Latin America
- Monitor client satisfaction and identify opportunities for improvement
- Coordinate with internal teams to resolve client issues promptly
- Track and report on account performance metrics regularly
- Identify expansion opportunities within existing client portfolios
- Ensure timely onboarding and integration of new clients
- Maintain accurate records of client interactions and account status
- Facilitate communication between clients and technical support teams
- Support renewal processes and contract extensions
- Provide feedback to product teams based on client input
- Lead regular check-in meetings with assigned clients
- Develop account plans aligned with client goals
- Escalate critical issues following established protocols
- Stay informed about regional market trends and client needs
- Collaborate with sales on upsell and cross-sell initiatives
- Deliver client training sessions when necessary
- Manage client expectations around deliverables and timelines
- Track service level agreements and ensure compliance
- Prepare and present quarterly business reviews
- Maintain up-to-date knowledge of company offerings
- Support crisis management efforts for high-priority accounts
- Contribute to process improvements in client operations
- Ensure adherence to data privacy and security policies
- Work across time zones to support client availability
- Promote long-term client loyalty and advocacy
Compensation
Competitive salary with performance incentives
Work Arrangement
Remote
Team
Collaborative, cross-functional team environment with direct client engagement
Why This Role Matters
This position plays a key role in maintaining strong client relationships across Latin America, directly influencing customer satisfaction and long-term business growth through consistent support and strategic engagement.
What You’ll Bring
A customer-first attitude, strong interpersonal skills, and the ability to navigate cultural nuances in business communication across diverse Latin American markets.
Not available
