Bureau Veritas is looking for a Client Account Coordinator to support our elevator inspection services. In this role, you will act as the primary point of contact for clients, managing relationships and ensuring seamless delivery of testing, inspection, and certification services.
What You'll Do
- Serve as the main liaison between clients and the elevator inspection team.
- Respond to client inquiries regarding inspection schedules, requirements, and compliance standards.
- Maintain accurate client records and account information in WOM systems.
- Build and maintain strong, professional relationships with key accounts.
- Coordinate inspection appointments with clients and field technicians.
- Manage inspection calendars and ensure optimal resource allocation.
- Send appointment confirmations, reminders, and follow-up communications.
- Handle rescheduling requests and resolve scheduling conflicts.
- Assign Work Orders to Inspectors based on geographical areas.
- Review inspection reports for accuracy and communicate to Regional Directors and Inspectors when reports require correction.
- Respond to Inspector Inquiries.
- Meeting Payroll Deadlines on a Biweekly basis.
- Meeting End of Billing Deadlines on a Monthly basis.
- Process quotes as needed and Purchase Orders or any additional documentation for the Billing team.
- Track inspection compliance deadlines and regulatory requirements.
- Maintain organized filing systems (digital and physical). Update state compliance engines, databases and Maintain Client Portals.
- Ensure inspections comply with applicable codes (ASME A17.1, local building codes, etc.).
- Communicate compliance requirements to clients.
- Perform all assigned training by deadline.
- Address client concerns and escalate issues appropriately.
- Provide updates on inspection status and results.
- Gather client feedback and contribute to service improvements.
- Assist Accounts Receivable team with uncollected invoices, disputes and queries.
- Assist with processing client AHJ fees.
- Assist Business Development to Prepare and send renewals, amendments on BV Contract templates to assigned clients.
- Utilize company databases effectively.
- Input and maintain accurate inspection data in company databases.
- Create and maintain inspection route maps and Inspector assignments.
- Document any issues, delays, or special circumstances.
- Support audit trails and regulatory compliance documentation.
What We're Looking For
- High school diploma or equivalent.
- 2+ years in client services, account coordination, or a related field.
- Proficiency with scheduling software and Microsoft Office Suite.
- Strong data entry and organizational skills.
- Ability to learn new systems quickly.
- Excellent verbal and written communication abilities.
- Ability to manage multiple priorities and resolve conflicts.
- Consistent attendance and punctuality.
Nice to Have
- Some college coursework preferred.
- Familiarity with elevator inspection processes or building systems a plus.
Technical Stack
- Microsoft Office Suite
- Scheduling software
- Company databases (WOM systems)
Team & Environment
You will support the elevator inspection team and Regional Directors.
Benefits & Compensation
- Attractive salary/benefit package
Work Mode
This is a remote position based in the Mid West Region.
Bureau Veritas is an Equal Opportunity Employer, and as such we recruit, hire, train, and promote persons in all job classifications without regard to race, color, religion, sex, national origin, disability, age, marital status, citizen status, sexual orientation, gender identity, genetics, status as a protected veteran, or any other non-job-related characteristics.
