About the Role
This position supports students throughout their academic journey by offering timely assistance, clarifying course requirements, and helping navigate online systems to promote successful program completion.
Responsibilities
- Assist students with enrollment procedures and academic onboarding
- Respond promptly to student inquiries via email and phone
- Guide learners through online classroom platforms and tools
- Clarify assignment expectations and course timelines
- Monitor student engagement and follow up on inactivity
- Escalate academic concerns to instructional staff when needed
- Maintain accurate records of student interactions
- Support resolution of technical difficulties with learning systems
- Communicate academic policies and procedural updates
- Help students understand program requirements and milestones
- Facilitate connections between students and academic resources
- Track student progress and flag potential delays
- Provide information about academic support services
- Assist with interpretation of course syllabi and materials
- Promote a positive and inclusive learning environment
- Ensure compliance with institutional guidelines
- Coordinate with faculty on student status updates
- Offer guidance during course selection and registration
- Address student concerns with professionalism and empathy
- Contribute to continuous improvement of student support processes
Compensation
Competitive hourly rate based on experience
Work Arrangement
Remote position with flexible scheduling options
Team
Part of the student success division working closely with academic and technical teams
Professional Development
Opportunities for training in educational technologies and support methodologies are provided regularly to enhance advisor capabilities and keep pace with evolving online learning tools.
Work Schedule
This role requires availability during evening hours and weekends to accommodate student needs across different time zones.
Not available for this role
