Allstate is looking for a Claims Resolution Adjuster to join our team. In this remote role, you will investigate automobile accidents involving bodily injury, assessing coverage, liability, and damages. You’ll provide exceptional customer service and negotiate fair injury settlements, working hand-in-hand with other adjusters to protect our customers.
What You'll Do
- Investigate automobile accidents involving bodily injury.
- Assess coverage, liability, and damages.
- Provide exceptional customer service through voice calls, email, and text messages.
- Utilize innovative platforms and tools to negotiate fair injury settlements.
- Conduct liability investigations and make ultimate liability decisions.
- Identify injured parties beyond who is listed at FNOL.
- Recognize impactful risk potential on claim files.
- Support the claimant throughout the vehicle restoration process.
- Provide feedback on the Auto process in general.
- Work hand-in-hand with Casualty Adjusters throughout the claims process.
- Perform detailed reviews of damage and interpret policies to determine coverage.
- Use phone, emails, and video chat to help customers through the claims process.
- Evaluate and negotiate claims settlements with customers, vendors, third party carriers, and claimants.
- Utilize multiple tools including estimate tools, job aids, and settlement platforms.
- Execute policies and keep clear records in a claims system.
What We're Looking For
- Must reside in the Eastern time zone.
- This position is not available to residents of California, Washington, Alaska, Hawaii and Puerto Rico.
- As a condition of employment, your office/area may require you to obtain an adjuster and/or an appraiser license which includes passing an additional background check with the Department of Labor. If applicable, you will be required to secure license(s) within 60 days of hire.
- A dedicated workspace in your residence that is private and free from distractions.
- A minimum internet bandwidth of 50 MB down/5 MB up.
- Appropriate work surface and seating.
- In our virtual environment, employees are required to engage and participate on camera during online meetings and trainings.
Nice to Have
- 2+ years Claims experience, specifically Casualty Bodily Injury claims background preferred.
- Claims investigation and negotiation experience is preferred.
- Experience with liability investigations, investigating coverage, PD coverage, set MOI, rental and resolving liability a plus.
- Proficient communication skills, especially over the phone, to establish rapport and assess claims accurately.
- Strong critical thinking and problem-solving skills to evaluate and negotiate injury claims successfully.
Technical Stack
- Innovative platforms and tools
- Estimate tools
- Job aids
- Settlement platforms
- Claims system
Team & Environment
Claims Resolution Adjuster and Casualty Adjusters will work hand-in-hand throughout the claims process.
Benefits & Compensation
- Competitive pay with needed support for continuous development and career advancement.
- Flexibility in scheduling and a time off policy that helps support your work/life balance.
- Initial and ongoing training to get you proficient in your new role.
- Comprehensive benefits like a 401K/pension, education reimbursement, and programs to help you balance work with the rest of your life.
- A technology bundle that includes all equipment needed to perform your work from home (laptop, monitors, headset, keyboard, mouse).
- Connectivity reimbursement of $80 per month to offset some of the cost of internet.
- You may be eligible for a $1,000 Licensing Sign-On Bonus if you have the applicable active licenses needed for this role.
- Compensation: $19.23 - $31.49 per hour.
Work Mode
This is a remote position for candidates in the United States, excluding CA, WA, AK, HI, and Puerto Rico. You must reside in the Eastern time zone.
Allstate is an equal opportunity employer. It is the Company’s policy to employ the best qualified individuals available for all jobs.
