Puget Sound Energy is hiring a Claims Adjuster - Collections to investigate incidents involving damages to third parties and PSE facilities, evaluate liability, and pursue collections. This critical role represents the company in legal settings and requires a 24-hour on-call commitment for emergency responses.
What You'll Do
- Investigate incidents, evaluate liability, and scrutinize property damages to pursue collection of damages to PSE facility.
- Travel throughout the entire service territory to attend small claims court hearings and mediations on behalf of the company.
- Represent the company in settlement negotiations with damagers.
- Travel for emergency incident responses, meet with stakeholders, and conduct onsite investigations as needed.
- Provide litigation support to attorneys.
- Enter required damage-claim billing information or notes into cross-functional systems.
- Maintain availability to be on call for emergencies on a 24-hour basis.
- Perform other duties as assigned.
What We're Looking For
- 4-5 plus years of experience in utility operations or claims adjusting.
- Familiarity with the civil justice system and knowledge of tort and civil law.
- Knowledge of insurance, specifically casualty claims adjusting.
- A high level of interpersonal skills (verbal and written), including technical writing.
- Ability to effectively interact with senior management and Union leadership.
- Computer skills, including Microsoft Word and Excel.
- Demonstrated ability to work effectively in high-stress conditions and resolve conflict.
- Must be highly motivated, disciplined, and a self-starter.
- Working knowledge of company’s operating tariffs, Washington State statutes, and administrative regulations.
Nice to Have
- BA/BS degree.
- Working experience in Collections/Subrogation and/or Small Claims Court.
- AIC, ARM, or CPCU designation and/or adjuster’s license.
- Construction knowledge including interpretation of restoration estimates.
- Municipality relations including interpretation service agreements.
- Utility knowledge including gas and electric.
- Understanding of the Dig Law.
- Knowledge of PSE’s tariffs.
- Proficiency in SAP.
Technical Stack
- Microsoft Word
- Microsoft Excel
- SAP
Team & Environment
This role is part of the Legal team's Claims department.
Benefits & Compensation
- Compensation range: $72,700.00 - $103,300.00.
- Medical, dental, vision, basic life, and short- and long-term disability insurance.
- Voluntary supplemental life insurance, accidental death and dismemberment insurance.
- Flexible spending accounts for health care and dependent daycare.
- Employee assistance program (EAP).
- 401(k) investment option and a cash balance retirement plan.
- Paid Time Off (PTO) and Paid Holidays.
Work Mode
This is a hybrid position based in Bellevue, WA.
Puget Sound Energy is committed to providing equal employment opportunity to all qualified applicants and does not discriminate on the basis of race, color, religion, sex, national origin, age, sexual orientation, gender identity, marital status, veteran status, or presence of a disability.
