CJ Logistics America is hiring a Bilingual Account Manager to oversee and grow key client relationships. As part of a growing company with a high-performance culture, you will ensure client satisfaction, drive retention, and identify opportunities for expansion.
What You'll Do
- Serve as the primary point of contact for assigned accounts, fostering strong relationships and trust.
- Ensure customer satisfaction by proactively addressing concerns and delivering consistent, high-quality service.
- Identify and pursue opportunities to expand services and increase revenue within existing accounts.
- Collaborate with internal teams to ensure seamless execution of shipments, accurate documentation, and timely communication.
- Track and analyze account performance; provide insights and recommendations to improve service and strengthen partnerships.
- Deliver regular updates to clients regarding shipment status, key performance metrics, and strategic insights.
- Respond promptly to operational issues, shipment delays, or service disruptions, ensuring client expectations are met or exceeded.
- Keep clients informed of new services, industry trends, and company updates to encourage ongoing engagement and loyalty.
- Maintain accurate, up-to-date records of account activities, communications, and opportunities in the CRM system.
What We're Looking For
- 2+ years of experience in account management, logistics, or a related customer-facing role.
- Bachelor’s degree in Business, Logistics, or a related field.
- Excellent communication and interpersonal abilities.
- Strong problem-solving and conflict-resolution skills.
- Detail-oriented with excellent organizational and multitasking capabilities.
- Proficient in CRM systems, Microsoft Office Suite, and Google Workspace.
- Fluent in Korean and English (both written and verbal).
- Client-focused with a dedication to building and maintaining long-term relationships.
- Self-motivated and capable of working independently as well as collaboratively.
- Adaptable and effective in fast-paced, high-pressure environments.
Nice to Have
- Prior experience in freight brokerage or the logistics industry.
- Familiarity with freight operations and TMS (Transportation Management Systems).
Technical Stack
- CRM systems
- Microsoft Office Suite
- Google Workspace
Benefits & Compensation
- Salary: $50,000 - $62,000 annual salary
- Full health insurance (medical, dental and vision)
- 401(k)
- Life insurance
- Tuition assistance
- PTO
- Competitive compensation package
- Open-door work environment
- High Performance culture with a focus on a growth mindset
- Opportunities for advancement
Work Mode
This is a hybrid position based in Des Plaines, IL.
CJ Logistics is proud to be an Equal Employment Opportunity and Affirmative Action employer. We prohibit discrimination and or/harassment of any type.
