Citizant is hiring a Citizant Program Manager - 100% Remote (AFRISS

Citizant is hiring a Program Manager to provide executive-level leadership and direction for a critical Air Force recruiting platform. You will oversee the combined sustainment, enhancement, and modernization of the Air Force Recruiting Information Support System – Total Force (AFRISS-TF) and the Salesforce-based AFRISS Next-Generation (AFRISS-NG) platform, ensuring seamless operational continuity and driving innovation.

What You'll Do

• Lead a multidisciplinary team of 30+ staff in the sustainment of AFRISS-TF and the development/enhancement of AFRISS-NG.
• Provide strategic direction, aligning program execution with Air Force Recruiting Service (AFRS) goals and mission requirements.
• Manage contract deliverables, performance reporting, and stakeholder communications in compliance with DoD and Air Force standards.
• Ensure uninterrupted operation and sustainment of AFRISS-TF, including system support, help desk services, incident management, and compliance with cybersecurity/ATO requirements.
• Oversee phased transition to AFRISS-NG, ensuring knowledge transfer, integration, and parallel operations until AFRISS-TF decommissioning.
• Direct the enhancement of AFRISS-NG Salesforce CRM capabilities (Service Cloud, Experience Cloud, Marketing Cloud, CRM Analytics, and related integrations).
• Ensure agile, scalable, and secure development practices, with emphasis on DoD IL4/FedRAMP compliance.
• Serve as the primary liaison with Air Force Recruiting Service leadership, program offices, and system users.
• Conduct weekly briefings, monthly maintenance reporting, and quarterly program management reviews.
• Drive process improvement initiatives, incorporating Lean/Agile practices to increase efficiency and user adoption.

What We're Looking For

• 7+ years of progressive experience managing large-scale IT development and sustainment projects within the DoD, Air Force, or federal civilian agencies.
• Proven experience managing teams of 30+ personnel across multiple functional disciplines.
• Project Management Professional (PMP) certification.
• Must be a U.S. citizen.
• Active Public Trust clearance or the ability to obtain and maintain one.

Nice to Have

• Prior exposure to AFRISS-TF, AFRISS-NG, or equivalent DoD recruiting systems.
• Certified ScrumMaster (CSM) or equivalent Agile certification.
• Understanding of Salesforce Gov Cloud/Hyperforce capabilities and enterprise SaaS sustainment.
• Experience with AFRISS platforms (TF and/or Next-Gen).
• Knowledge of Air Force or DoD recruiting service mission, structure, and operational challenges.

Technical Stack

• Salesforce CRM (Service Cloud, Experience Cloud, Marketing Cloud, CRM Analytics)
• DoD Risk Management Framework (RMF)
• Authority to Operate (ATO) processes
• Section 508 compliance

Team & Environment

You will lead a multidisciplinary team of 30+ staff, reporting directly to Air Force Recruiting Service (AFRS) leadership and program offices.

Benefits & Compensation

• Compensation up to $165,000 yearly.
• Medical, dental, and vision insurance.
• 401(k).
• Generous PTO.
• Company-paid life and disability insurance.
• Flexible Spending Accounts (FSA).
• Employee Assistance Program (EAP).
• Tuition Assistance & Professional Development Program.

Work Mode

This is a 100% remote position.

Citizant is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, pregnancy, sexual orientation, gender identity, national origin, age, protected veteran status, or disability status.