Responsibilities
- Install, configure and support new hardware and software infrastructure for PBX and voicemail systems (NEC Diamond and Cisco Gold).
- Provide peripheral support of ancillary telephony systems, including but not limited to MTS Call Accounting, Voice Print Call Recording, AMTELCO Infinity and Intelligent Series, UM8700, and Well Communications paging.
- Provide support for overhead speaker technologies.
- Update job knowledge by participating in educational opportunities, reading professional publications, maintaining personal networks and participating in professional organizations; and obtaining Cisco certifications
- Report network operational status
- Upgrade data network equipment to the latest stable firmware releases
- Apply configurations to routing and switching equipment
- Apply configuration of hosted IP voice services
- Perform basic configuration of firewalls
- Provide remote support of on-site engineers and end users/customers during installation
- Provide remote troubleshooting and fault finding if issues occur upon initial installation
- Be responsible for system maintenance of network/internet/intranet hardware
- Complete appropriate paperwork as required for customer acceptance
- Travel to customer locations and possess a flexible work schedule
- Other duties as assigned
Requirements
- Experience with phone systems, related peripherals, common software programs and operating systems
Nice to Have
- Obtaining Cisco certifications
Work Arrangement
On-site
Additional Information
- Travel to customer locations
- Possess a flexible work schedule
- Complete proper inventory and asset recording processes prior to and during delivery
- Complete appropriate paperwork as required for customer acceptance