Responsibilities
- Engage with customers and other stakeholders on successful planning and execution of validation engagements.
- Support next generation R&S, Enterprise and Service Provider customers to accelerate implementation of new platforms/solutions.
- Validate new design solutions to meet customer requirements.
- Drive requirements discussions, analyze test requirements, build test lab configurations, author and execute test plans, and document results.
- Identify key issues and gaps and work with engineering and delivery teams to resolve them.
- Develop/integrate new technologies into lab environments.
- Collaborate with Solution Architects from Delivery and Sales teams regarding future initiatives and securing customer business.
- Innovate to gain efficiency and accelerate validation efforts.
- Collaborate with other engineers to ensure successful project delivery.
- Identify and facilitate new business growth opportunities.
Requirements
- Deep technical expertise with Core routing and switching, Enterprise and Service Provider, and preferably automation technologies.
- Strong customer interaction, troubleshooting, and consulting skills.
- Ability to articulate complex concepts in easy-to-understand language.
- Proficient in customer facing discussions as well as the technologies listed above.
- Customer Facing experience (ability to interface and interact with customers successfully).
- Previous experience in complex network troubleshooting or TAC-style experience.
- 3 - 8 years of experience with Catalyst 8ks, ASRs and ISR.
- Good understanding and experience with Cisco IOS-XE and IOS-XR.
- Very good understanding and experience on L2 switching, L3 routing and routing protocols (specifically OSPF and BGP).
- Understanding and experience with VPNs (IPsec, DMVPN, ISAKMP, IKE, etc) and MPLS.
- Understanding of other protocols and features such as NAT, QoS, SNMP, TACACs, etc.
- Basic Programming/Scripting Skill (preferably Python).
- Basic working knowledge in yang models, configuration management, APIs and operational models.
- Strong Written and Verbal skills.
- Typically requires bachelors or masters along with 3-5 yrs of related experience for Grade 8 and 8-10 yrs of related experience for Grade 10.
Nice to Have
- Some degree of programming/Scripting, orchestration and automation skills (preferably Python, Ansible, Terraform).
- Good understanding of data models, various data formats such as YAML, JSON and XML and of APIs.
- Experience in large-scale enterprise network deployments.
- Experience with Cisco network management and monitoring tools.
- Strong knowledge of network protocols such as BGP, OSPF, EIGRP, MPLS, and VPN technologies.
- Knowledge of designing Enterprise solutions, DMVPNs, and hub-spoke topologies.
- Preferred exposure to Cisco ISRs, ASRs and Catalyst product lines and IOS-XE and IOS-XR.
- Preferably a CCNA or CCNP level certification.
- Proficient with Industry Test Tools; Spirent or Ixia preferred.
- Strong communication skills (written, verbal, and formal presentation).
- Ability and experience debugging and troubleshooting complex network problems.