Responsibilities
- Supervision and Team Management: - Ongoing monitoring and evaluation of team skills, supplemented with continued education and training; - Developing and implementing tools to document performance; - Ensuring team members are timely in attendance and job functions; - Monitoring and assessing progress on program goals; - Troubleshooting blockers/issues and escalating to leadership, when appropriate - Providing ongoing supervision to the Promotora de Salud (PdS) team in a specific region through regular 1:1 check ins and administering performance reviews
- Documentation and Quality Assurance: - Ensuring timely and complete documentation of PdS activities; - Implementing quality assurance measures; - Continuous assessment of performance against targets
- Program & Event Coordination: - Serving as a stakeholder in any changes to program model; - Assisting in administrative activities to support community events
- Team Support & Additional functions: - Support direct reports to administer assessments, identify needs and make appropriate referrals - Facilitate case conferencing with the team to discuss client cases and provide mutual support - Be available on an ‘on-call’ basis to consult with the team - Assure quality service delivery and oversee operational data collection and reporting - Take ownership of any issues that come your way to provide members with an experience that exceeds their expectations - Identify and escalate member feedback to help us improve our products and services
Requirements
- Bachelor’s Degree or equivalent related experience in the social services field
- 3+ years in any healthcare setting
- Experience working with Medicaid/Medicare
- 2+ years experience as a CHW/PdS or a similar position
- 2+ years experience as a supervisor to frontline staff
- Experience working directly with patients, physicians, physician office staff, healthcare team, etc.
- Experience with coordinating care, advocating, or navigating on behalf of patients.
- Ability to provide leadership, make difficult decisions, and be consistent and calm during challenging situations
- Skills in supervising, counseling, teaching, and motivating staff, including team building
- Proactive learner that feels comfortable in different environments
- Passion for and dedication to working with community members
- Service-minded and customer service focused
- Must demonstrate excellent written, verbal and interpersonal communication skills, including exceptional listening skills
- Computer proficiency and strong computer literacy
- Able to follow all HIPAA rules by maintaining confidentiality and security of sensitive information
- Fluent in English & Spanish (verbal and written)
- Have a passion for working within your community
Benefits
- Ground floor opportunity; shape the direction of a fast-growing, high impact healthcare company
- Comprehensive benefits (medical/dental/vision)
- Generous home office stipend including all-expense paid team offsites (quarterly).
- Competitive compensation
- Generous PTO policy including 6 paid holidays.
Work Arrangement
Hybrid
Additional Information
- Must be authorized to work in the United States.
- We are open to remote work anywhere in the locations outlined in this job description.
- Monday - Friday, 9:00AM - 5:00PM
