BetterHelp (via TensorOps) seeks a Chief Operating Officer to serve as the key strategic partner to the CEO. This role requires a versatile leader who can balance strategic vision with hands-on execution, optimize costs while maintaining quality, and ensure seamless coordination across all business functions in a high-growth environment.

What You'll Do

Serve as the right hand to the CEO, providing strategic counsel and operational leadership.
Translate company vision and strategy into actionable operational plans and executable initiatives.
Oversee day-to-day operations across all departments ensuring alignment with company objectives.
Develop and implement operational processes, systems, and best practices to drive efficiency and scalability.
Lead company-wide cost reduction initiatives while maintaining quality and performance standards.
Develop and manage operational budgets across departments, ensuring fiscal responsibility.
Oversee and coordinate strategic projects and initiatives across the organization.
Partner with product and engineering teams to oversee product development roadmaps.
Build, lead, and mentor high-performing teams across operational functions.
Foster a culture of accountability, continuous improvement, and operational excellence.
Lead special projects and initiatives as assigned by the CEO.

What We're Looking For

10+ years of progressive operational leadership experience.
At least 5 years in a senior executive role.
Bachelor's degree in Business, Engineering, or a related field.
Proven track record of successfully scaling operations in high-growth technology or SaaS companies.
Demonstrated expertise in cost optimization and financial management with measurable results.
Strong project management skills with experience overseeing complex, cross-functional initiatives.
Deep understanding of product development processes and technology roadmap management.
Exceptional analytical and problem-solving abilities with a data-driven mindset.
Outstanding communication and interpersonal skills with the ability to influence at all levels.

Nice to Have

MBA or advanced degree.
Experience in e-commerce, payments, or fintech industries.
Track record of successful business transformation and change management initiatives.
Experience with remote or distributed team management.
Technical background or strong technical acumen.
Previous experience supporting a CEO or founder in a COO or similar executive capacity.

Team & Environment

You will report directly to the CEO. Our culture is built on committing to excellence, finding a way, helping each other, keeping growing, and being data first.