Pavago is hiring a Chief of Staff to act as a high-impact operator and execution partner directly to the Founder during a period of critical growth and transformation. This is a hands-on, outcomes-driven role designed for a systems-first leader who will bring structure, cadence, and operational rigor across the entire business.

What You'll Do

Translate strategic priorities into clear operational plans, OKRs, and execution roadmaps.
Own leadership cadences, agendas, follow-ups, and decision tracking to ensure execution clarity.
Drive cross-functional alignment and accountability through clear ownership and SLAs.
Diagnose operational bottlenecks across Product, Operations, Go-To-Market, Treasury, and Compliance.
Design and implement SOPs, runbooks, RACI frameworks, and escalation paths.
Build and maintain a single source of truth through dashboards, scorecards, and reporting.
Replace ad-hoc workflows with repeatable, scalable processes.
Design and deploy agentic AI workflows to automate high-impact operational processes.
Define agent responsibilities, orchestration logic, and human-in-the-loop controls.
Ensure governance, auditability, and safe deployment of AI-driven workflows.
Drive internal adoption of AI tools to improve productivity across Operations, Compliance, Customer Success, and Product.
Partner closely with Legal and Compliance to ensure workflows are audit-ready and regulator-aligned.
Ensure data protection, regional compliance, and escalation mechanisms for edge cases.
Maintain documentation and evidence trails for compliance-critical processes.
Work closely with Revenue leadership to improve pipeline velocity, partner onboarding, and CRM discipline.
Remove operational friction for external partners by standardizing playbooks and SLAs.
Build and mentor a small, high-performing operations and AI-focused team.
Foster a culture of documentation, accountability, continuous improvement, and ownership.

What We're Looking For

8–12+ years of experience in operations, strategy, or leadership roles within fintech, payments, or B2B platforms.
Proven experience leading operational turnarounds or scaling early-stage organizations.
Strong understanding of cross-border payments, compliance, or regulated environments.
Hands-on experience designing and implementing AI-driven or automated workflows.
Advanced proficiency with CRM systems (Zoho, Pipedrive, Salesforce, or HubSpot).
Strong systems thinker with a bias for execution and ownership.
Comfortable operating in ambiguity and fast-changing environments.
Calm under pressure and trusted with sensitive, high-stakes decisions.
Able to balance strategic thinking with hands-on delivery.

Nice to Have

Experience working across Global South or diaspora-led markets.
Familiarity with agentic AI frameworks, orchestration tools, and modern LLM ecosystems.
Experience building OKR systems, dashboards, and performance management frameworks.

Team & Environment

You will build and lead a small, high-performing operations and AI-focused team, reporting directly to the Founder. We foster a culture of documentation, accountability, continuous improvement, and ownership.