ExactCare Pharmacy, LLC is hiring a Certified Pharmacy Technician for our Care Team. This role is based in a Patient Care Center of Excellence, working in a call center environment to support patients, doctors, and facilities over the phone. You will handle a mix of inbound and outbound calls, navigate pharmacy software, and support various stages of patient care.
What You'll Do
- Provide an exceptional customer service experience daily in a phone-based environment.
- Answer a high volume of inbound calls from current patients and serve as an ExactCare expert to resolve questions.
- Place outbound calls to patients to create, maintain, or update medication profiles.
- Effectively assist with patient questions over the phone.
- Work through current case queues to problem-solve patient care issues.
- Serve as a liaison between clinical pharmacists and other medical professionals on behalf of patients.
- Perform claim adjudication and auditing duties such as prior authorizations, billing, and eligibility checks, requiring outbound calls to patients.
- Collect on patient balances when an amount is due.
- Maintain patient records with strong attention to detail and confidentiality.
- Utilize sound drug knowledge to effectively receive prescription authorizations, clarifications, or transfers.
- Accurately retrieve all prescription information and verify through doctor calls.
- Enter a high volume of data; process prescription information with speed and accuracy.
- Place welcome calls to newly on-boarded patients and establish a trusted point of contact.
- Partner with technicians and pharmacists to ensure new patients are successfully on-boarded.
- Perform in a high-volume, fast-paced environment to support ExactCare’s nationwide patient base.
What We're Looking For
- Must be 18+ years of age.
- High school diploma or GED.
- Prior experience in a pharmacy setting.
- Certified with the Pharmacy Technician Certification Board (PTCB) or the National Health Association (NHA) and maintain a current certificate.
- Must maintain a pharmacy technician registration with the State Board of Pharmacy.
- Ability to perform in an office-based (or remote) setting that requires sitting at a desk 90% of the time.
Benefits & Compensation
- Medical, dental, and vision coverage effective the first of the month following date of hire.
- Flexible spending account.
- Company-paid life insurance and short-term disability.
- Voluntary benefits.
- 401(k) plan.
- Paid Time Off.
- Paid holidays.
Work Mode
This is a hybrid position.
AnewHealth provides equal employment opportunity to all qualified applicants regardless of race, color, religion, national origin, sex, sexual orientation, gender identity, age, disability, genetic information, veteran status, or other legally protected classification in the state in which a person is seeking employment.
