The Centralized Schedulers play a critical role in maintaining consistent, reliable access to outpatient addiction treatment by managing daily staffing alignment for group therapy sessions. Working fully remote, this position ensures clinical teams are scheduled efficiently to meet member needs, especially during last-minute changes or urgent coverage demands.
What You'll Do
- Monitor and manage daily staff schedules, tracking productivity and adjusting in real time to meet operational goals.
- Forecast staffing needs and approve daily schedules to guarantee appropriate clinical coverage for all group sessions.
- Respond quickly to staffing gaps, resolving call-offs due to sick leave or PTO by arranging qualified backfill and updating schedules accordingly.
- Collaborate with leadership and the Centralized Scheduling Manager to adapt to evolving scheduling demands throughout the day.
- Review team-generated forecasts and coverage plans for accuracy, completeness, and adherence to service targets.
- Oversee scheduling communications, including email monitoring and rapid dissemination of changes to relevant departments.
- Identify and troubleshoot technical issues related to scheduling tools or connectivity that may impact workflow.
Requirements
- Reliable internet connection with minimum 10M download and 5M upload speeds, plus a stable WiFi signal at your remote workspace.
- Proven experience using scheduling platforms and tools to manage complex staffing calendars.
- Strong proficiency in Google Workspace applications for collaboration and data management.
- Exceptional attention to detail, time management, and the ability to act independently under pressure.
- Clear communication skills, both written and verbal, with a focus on timely resolution of scheduling conflicts.
Preferred Qualifications
- Bachelor’s degree or equivalent experience in a related field (3–5 years).
- Background managing scheduling operations within large, multi-site, or high-volume organizations.
Work Mode
This is a full-time remote role based on Eastern Time. The expected schedule is Monday through Thursday from 8:00 AM to 4:30 PM ET, and Friday from 8:00 AM to 1:00 PM ET. Candidates must be available during these hours and able to maintain consistent connectivity.
Technical Environment
Primary tools include scheduling software platforms and Google Workspace. Familiarity with digital collaboration and calendar management systems is essential.
Our Focus
We prioritize high-quality clinical care delivered through coordinated, team-based support. Our mission centers on helping individuals build fulfilling, sober lives through accessible, structured treatment programs.
