The Central Ops Support Executive is expected to remotely support the daily operations of sellers, including daily metrics monitoring, triggering on-field support to sellers and audits, stakeholder management, within and outside of the company, rolling out of new processes, and running central control centres.
Roles and Responsibilities:
1. Remotely monitor efficient functioning of the assigned sites via out bound call, emails and by coordination with field executives
2. Liaise between field executives/sellers and various internal and external agencies for efficient and timely execution of operations
3. Train and direct sellers for execution and adherence of norms and practices
4. Devise and deploy SOP's, analyse data, and propose features and processes, which focus on improving the Seller experience
5. Willing to work on weekends.
Qualifications
Experience: 6 months to 2 years
The job requires someone who has a larger picture of customer experience in mind and a high willingness to take ownership. The job requires a person who has skills in identifying patterns and any disruptions in it along with ability to scrutinize details and foresee the implications of the data.
Basic Qualifications
- Bachelor's degree in a quantitative/technical field such as computer science, engineering, statistics
- Experience with Excel
- Experience with SQL
Additional Information
This team supports inbound and outbound operations via voice and non-voice channels. The candidate must be ready to work on weekends and in shifts.
Work Mode: Work from Home
Salary range: 3 - 4 LPA
Apply on company website Any city in India, India Remote (Global) Full-time INR 300,000 – 400,000 / year
Saira is hiring a Central Operations Support Executive (PwD)
About company
Saira is a platform that offers job opportunities to underrepresented groups, including Senior Citizens, people with disabilities, and Women seeking to re-enter the workforce. With a strong commitment to diversity and inclusivity, Saira is dedicated to supporting these marginalized communities in their pursuit of meaningful employment.
Saira is a social impact startup dedicated to offering remote job opportunities to individuals from inclusive sectors, such as Women, Senior Citizens and people with disabilities. Through their innovative high-touch, high-tech job platform, Saira connects these diverse talents with global businesses that are actively seeking to hire from underrepresented communities.
The platform delivers a world-class user experience, providing candidates with hope and support, while a unique score algorithm ensures businesses are matched with the right applicants. Saira focuses on remote diversity hiring, enabling work from anywhere and immediate commencement of work, with opportunities for full-time or part-time roles and continuous upskilling.