Palmstreet is seeking a Category Account Manager to elevate seller success and streamline category operations. You'll play a hands-on role in growing GMV by ensuring promising sellers get the support they need to thrive on-platform and shape our approach to category growth.
What You'll Do
- Support emerging sellers who show early promise and identify existing sellers with high growth potential by analyzing sales data metrics.
- Grow sellers with sizable off-platform businesses, helping them transition to scalable success on Palmstreet.
- Identify and nurture mid-tier sellers by monitoring data to surface opportunity accounts, providing structured support, and guiding seller growth.
- Develop a formulaic and scalable growth framework for seller cohorts, establishing seller touchpoint cadences and identifying emerging sellers.
- Test incentives and motivators for sellers to promote growth on our app.
- Execute category operations with cross-functional teams.
- Manage ad-hoc seller needs and internal coordination.
- Monitor seller performance and pipeline health, escalating insights as needed.
What We're Looking For
- 6+ years in a high touch-point collaborative Account Manager or Category Manager role with a proven track record of success.
- Service Mindset — seller(customer)-obsessed and execution-focused operator with a passion to work with small businesses.
- Strategic with a focus on operations — ability to build structure from ambiguity, and manage the daily realities of a fast-growing category.
- Detail-oriented, highly organized, and proactive, with the ability to manage dozens of seller touch-points simultaneously.
- Strong communicator — persuasive and approachable, capable of motivating sellers through friendly, thoughtful communication while building trust quickly.
- Innovative Creator — constantly generating new ideas to help sellers grow and to build better internal processes and programs.
Nice to Have
- Experience preferably within an early stage or high growth startup.
- Marketplace experience a plus.
Team & Environment
This role sits at the intersection of category operations and account management offering broad exposure, high ownership, and clear pathways to measurable outcomes. You will report to the GTM Lead.
Benefits & Compensation
- Compensation: $100,000 - $130,000
- Equity Incentive Plan
- Generous health insurance contribution (for you & dependents)
- Dental & vision insurance
- Life insurance
- 12 paid holidays + Paid Time Off (PTO) + Paid Sick Days
- 401(k) plan with company matching
- Remote Work Expense reimbursement
- Work From Home Setup and Learning & Development stipend
- Palmstreet credit
Work Mode
This role is based in Los Angeles, CA.
Palmstreet is proud to be an equal opportunity employer. We celebrate diversity and encourage applications from everyone—especially those whose identities are traditionally underrepresented in tech.
