Deloitte Central Europe is seeking a Cash Application Specialist to independently manage moderately complex cash application activities and serve as a subject matter expert for payment processes. This role focuses on improving cash accuracy, reducing unapplied cash, and strengthening the integrity of the accounts receivable ledger through advanced analysis and cross-functional partnership.
What You'll Do
- Independently apply and validate payments (ACH, wire, check, card), including complex scenarios like multi-invoice remittations, deductions, and split payments.
- Resolve unapplied cash, misapplied payments, short/overpayments, duplicate postings, and customer account discrepancies.
- Lead remittance processing across banks, lockbox files, customer portals, and email; standardize capture for more efficient posting.
- Serve as an escalation point for analysts, ensuring timely resolution of high-impact exceptions.
- Partner with Collections, Billing, and Disputes teams to resolve root causes (e.g., invoice errors, deduction drivers, customer master data) and prevent repeated exceptions.
- Perform and oversee daily and month-end cash reconciliations, support aging/unapplied reporting, and ensure accurate cash/AR reporting inputs for close.
- Track key metrics, identify trends, and provide insights to leadership.
- Identify opportunities for process improvements, automation, and stronger controls.
- Coach analysts on payment research techniques, documentation standards, customer communications, and prioritization.
